Organizations that struggle with outsourced projects which have gone bad or failed completely usually cite vendor management issues as the reason. It’s as if the vendor is always to blame, and the buyer is completely blameless. Rarely is this the case.

This is a story that, if columns in Quality Digest Daily had a rating, would be rated PG 13—not suitable for children and sensitive adults. As the story progresses, you will see why. You have been warned.

(Leica Geosystems: Heerbrugg, Switzerland) --  Leica Geosystems has announced Leica SpiderQC v.

(LaserLinc: Fairborn, OH) -- LaserLinc Inc., a manufacturer of noncontact laser and ultrasonic measurement systems, has developed Lobex, an innovative solution for lobing-detection in centerless grinding.

(Proto3000: Vaughan, ON, Canada) -- A patient had to undergo the surgical ablation of most of her nose, because of a skin cancer that had attacked her right nasal septum.

Trepanning is the process of drilling a hole in the skull. It was practiced as far back as 10,000 years ago. Archaeological artifacts lend credence to the lore that the process was used by some cultures to expel evil spirits.

(SME: Dearborn, MI) -- As skilled labor shortages continue to hold back various sectors of U.S.

(Donnelly Custom Manufacturing: Alexandria, MI) -- Despite the more than 60 years since training within industry (TWI) was cre

(ISAS International Seminars: Jerusalem) -- The 4th International Conference on Metrology, organized by the Israeli Metrological Society (IMS) in collaboration with CITAC and the Israel Analytical Chemistry Society, will take place at the Ramada Hotel in Jerusalem on May 23–24, 2011.

(CFI Group: Ann Arbor, MI) -- The fourth-annual Contact Center Satisfaction Index (CCSI) from the CFI Group finds that offshore contact centers not only score 27 percent lower in customer satisfaction than those based in the United States; they score lower in every category, from first-call reso