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Book: <i>Transforming Health Care</i>

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(Productivity Press: Boca Raton, FL) -- What does the production line at a car manufacturer have to do with a doctor scrubbing in for brain surgery?

Fate of Baldrige Program Still Uncertain

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Update: In a most recent contact with ASQ, the association said it would not initiate a grassroots campaign.  “From what ASQ knows, the commission's proposal is dead and the Baldrige Program is safe for now.

The Chicken or the Egg?

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(NAG: Oxford, UK) --  When researchers at the University of Warwick and the University of Sheffield decided to use the UK’s national academic supercomputer HECToR to study a problem in eggshell formation, they made use of

Three Difficult 3-D Engineering Projects Underway

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(Creaform: St.

First Set of 2011– 2012 Baldrige Criteria Now Online

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(NIST: Gaithersburg, MD) -- The Baldrige Performance Excellence Program has announced that the 2011–2012 Criteria for Performance Excellence for businesses and nonprofit organizations are now available to

How Starbucks Managed Rapid Change on a Large Scale

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For Starbucks, the world’s leading retailer, roaster, and brand of speciality coffee, 2008 was a tough year.

Always Have a Back-Up Plan

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If you’re like most people, you probably plan out a good portion of your day-to-day activities.

Book: Essentials for the Improvement of Healthcare Using Lean & Six Sigma

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I

This Year in Quality, Part One

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A new year always brings new hope, new plans, and new perspectives. While looking ahead is the most direct route to progress, looking back is essential to understanding the present. After all, the past creates the consequences that will shape the future.

Lean, Six Sigma, or Strategy?

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A friend recently returned from a visit to China; his company had been acquired by a Chinese organization and he had gone there as part of the mutual due diligence.

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