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Leveraging Twitter to Address Bad Customer Reviews

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Now that reviewer websites such as Yelp have become more common, you probably take the typical approach of glancing over the comments about your business, looking for patterns of praise or complaints.

Complex Solutions May Be the Leanest Ones

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While ea

A Better Way to Do R&R Studies

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Last month’s column looked at how to fix some of the Problems with Gauge R&R Studies.

Health Care Quality Professionals: Meet Twitter

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Twitter is not at all what I expected. After a few months, I now use Twitter to improve my knowledge in health care quality, expand my professional network, and save time.

Pay-for-Performance Targets Do Not Improve Patient Health

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Pay-for-performance targets set for general practitioners in the United Kingdom are failing to improve the health of patients with high blood pressure, according to a joint study funded by U.K., U.S., and Canadian research organizations.

Cancel That

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It seems every day we view “breaking news” reports on television or read about a particular event in the paper that catches our attention.

How Liquids Behave

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In a finding that has met with surprise and some controversy in the scientific community, researchers at the Massachusetts Institute of Technology (MIT) and elsewhere have discovered a basic property that governs the way water and many other liquids behave as thei

Bridging to Daily <i>Kaizen</i>—14 (no, 15) Questions

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My teenage education was (maybe) enhanced by substantial doses of Monty Python. Occasionally, I discover a lean metaphor somewhere within their body of work. One of my absolute favorite scenes is from the movie, Monty Python and the Holy Grail.

Lessons for 2011: The Case of Toyota and Deepwater Horizon

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The worst U.S. environmental disaster in history and a leading automaker beset by recalls: Was 2010 a year that we’d all like to forget?

The Versatile Laser Tracker

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The technology from which the laser tracker is drawn has a diversified beginning, from the laser instrumentation to the methods of capturing the beam.

Pagination

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