Content By Annette Franz

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By: Annette Franz

What motivates you to go to work every morning? What drives you to do good work every day? What motivates you to want to work for your employer every day? What are the things that your manager and your executives do that encourage you to work hard for them every day?

What motivates your staff? Do you even know? Have they ever shared with you what their motivators are? Have you ever asked them?

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By: Annette Franz

In May 2016, I spoke at CallidusCloud Connections (C3); if you’ve never been to this event, be sure to check it out this year. The topic of my session was “The Seven Deadly Sins of Customer Experience.” Given the topic of today’s post, I seem to be on a bit of a spiritual customer-experience journey.

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By: Annette Franz

How well does your decision-making process work for you? Are you able to go from decision to solution to action with ease?

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By: Annette Franz

Have you adopted a decision-making process that works well for you? If you have, I’d love to hear about it. If not, read on. As a leader, your next best action is based on making a decision as to what that action will be. How do you arrive at that decision?

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By: Annette Franz

Do you know what it takes to stay ahead of the competition? Is that one of your business goals? Recently I was interviewed by someone for an article she was writing, and one of the questions was about competition and the best ways to research the competition. Other questions on the topic revolved around how businesses can stay relevant, and how they can set themselves apart in oversaturated industries. (I’ll share the link once the article is published.)

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By: Annette Franz

Annette Franz’s picture

By: Annette Franz

Weology. What is it? If you guessed that it sounds like “the study of we,” you’re pretty close. The name of the concept stems from a Muhammad Ali poem, which simply goes like this: “Me... we.” Three unique letters rearranged into two powerful little words.

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By: Annette Franz

How are you getting to the root cause of any issue you or your customers are having? What types of root cause analyses are you conducting? Are you even thinking about root cause analysis?

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By: Annette Franz

Last month, I wrote about the concept of lean management and what that means not only for your company but also for your customers.

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By: Annette Franz

I was honored recently to be a guest on Innochat, a weekly Twitter chat that takes place every Thursday at noon Eastern time. The show is about innovation and covers a wide range of topics and angles. If you love talking innovation, make time for this chat every Thursday.