Content By Annette Franz

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By: Annette Franz

How well does your decision-making process work for you? Are you able to go from decision to solution to action with ease?

Annette Franz’s picture

By: Annette Franz

Have you adopted a decision-making process that works well for you? If you have, I’d love to hear about it. If not, read on. As a leader, your next best action is based on making a decision as to what that action will be. How do you arrive at that decision?

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By: Annette Franz

Do you know what it takes to stay ahead of the competition? Is that one of your business goals? Recently I was interviewed by someone for an article she was writing, and one of the questions was about competition and the best ways to research the competition. Other questions on the topic revolved around how businesses can stay relevant, and how they can set themselves apart in oversaturated industries. (I’ll share the link once the article is published.)

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By: Annette Franz

Annette Franz’s picture

By: Annette Franz

Weology. What is it? If you guessed that it sounds like “the study of we,” you’re pretty close. The name of the concept stems from a Muhammad Ali poem, which simply goes like this: “Me... we.” Three unique letters rearranged into two powerful little words.

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By: Annette Franz

How are you getting to the root cause of any issue you or your customers are having? What types of root cause analyses are you conducting? Are you even thinking about root cause analysis?

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By: Annette Franz

Last month, I wrote about the concept of lean management and what that means not only for your company but also for your customers.

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By: Annette Franz

I was honored recently to be a guest on Innochat, a weekly Twitter chat that takes place every Thursday at noon Eastern time. The show is about innovation and covers a wide range of topics and angles. If you love talking innovation, make time for this chat every Thursday.

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By: Annette Franz

I recently came across the Japanese terms genchi genbutsu and gemba; they’re both key principles of the Toyota Production System, which comprises Toyota’s management philosophy and best practices. Although they’re (lean) management principles and concepts, they apply not only to the employee experience but also to the customer experience.

Let’s look at some background and definitions first.

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By: Annette Franz

A couple weeks ago, I wrote a post about emotionally unavailable customers. Hat tip to James Lawther for inspiring me to actually flip the tables here and think about emotionally challenged employees, instead.