Content By Harry Hertz

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By: Harry Hertz

The title to this column probably has you thinking about some life-changing transition or a big vacation to refresh, or maybe a new exercise regimen. If that is the case, I am sorry to disappoint you.

Harry Hertz’s picture

By: Harry Hertz

Harry Hertz’s picture

By: Harry Hertz

I recently returned from the ASQ World Conference in Milwaukee. After going through security in Terminal C at the Milwaukee Airport, there was an area (as is typical) for putting shoes back on, and reassembling belongings and yourself. What was different this time was a sign hanging over this area that read: “Recombobulation Area.”

Harry Hertz’s picture

By: Harry Hertz

Harry Hertz’s picture

By: Harry Hertz

In 2013, the Baldrige Criteria for Performance Excellence started asking questions related to an organization’s use of social media. An emphasis was placed on effective use of social media. In the early days of this criteria change, many users of the Criteria had limited engagement with social media. More recently, every organization is using and must use social media, but they don’t always use it effectively.

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By: Harry Hertz

Having recently bought some furniture at a big box store, I couldn’t help seeing these three dreaded words were boldly printed on the outside of the carton: “Some Assembly Required.”

Harry Hertz’s picture

By: Harry Hertz

I feel like I should start this article with something like: “An innovator and a boss walk into a bar....” But I don’t have a punch line to follow it, so I’ll stick to the facts.