Content By Harry Hertz

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By: Harry Hertz

I recently read a blog post by Mary Jo Asmus titled “Eight Unexpected Ways to Continue to Develop Yourself As a Leader.“ Some ways were more obvious (to me) than others, and I will quickly summarize all of them below. However, my main takeaway was to reflect on how I continue to learn. And I would assert that my approach is not limited to leaders, but can help all of us continue to learn.

Harry Hertz’s picture

By: Harry Hertz

The greatest challenge I have each year when I return from the Baldrige Program’s annual Quest for Excellence Conference is prioritizing the most important messages for me and my organization, whether that is my work organization, volunteer organization, or—yes—my family (this one might be stealth). There are always so many great ideas that I know I will not succeed at implementing any of them unless I select only a few for action. The 30th anniversary conference was no different.

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By: Harry Hertz

The title to this column probably has you thinking about some life-changing transition or a big vacation to refresh, or maybe a new exercise regimen. If that is the case, I am sorry to disappoint you.

Harry Hertz’s picture

By: Harry Hertz

Harry Hertz’s picture

By: Harry Hertz

I recently returned from the ASQ World Conference in Milwaukee. After going through security in Terminal C at the Milwaukee Airport, there was an area (as is typical) for putting shoes back on, and reassembling belongings and yourself. What was different this time was a sign hanging over this area that read: “Recombobulation Area.”

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By: Harry Hertz

Harry Hertz’s picture

By: Harry Hertz

In 2013, the Baldrige Criteria for Performance Excellence started asking questions related to an organization’s use of social media. An emphasis was placed on effective use of social media. In the early days of this criteria change, many users of the Criteria had limited engagement with social media. More recently, every organization is using and must use social media, but they don’t always use it effectively.