Using Nonparametric Analysis to Visually Manage Durations in Service Processes
My main objective is to encourage greater use of statistical techniques in the service sector and present new ways to implement them.
Finding the Unnecessary and Everyday Variation
This is the last in my series making the case that the various improvement approaches are all pretty much the same.
ISO 9001 and the Public Sector
How can governments increase efficiency, prevent errors, and improve customer service? Answer: ISO 9001.
The Problem-Solving Method for Lost Control
Not every process or problem will produce diagnostic data that we can use statistical or other mathematical tools to address. Sometimes we feel ill-equipped when we have a problem for which our neat and sophisticated tools won’t apply. What should we do?
If Your To-Do List Is Empty, There Is No Fun
Recently, a reader of the Lean Self blog made an interesting remark, which is the headline you see above. It actually made me wonder: How happy are we if our to-do list is empty? And how full must it be for us to become unhappy?
