When Should We Compute New Limits?
Last month in “Exact Answers to the Wrong Questions” we looked at how we can compute useful limits with as few as six to 10 values.
Berwick, Bisognano to Speak at International Forum on Quality & Safety in Healthcare
(IHI: Cambridge, MA) -- The Institute for Healthcare Improvement (IHI), an independent organization that cultivates concepts and knowledge sharing for improving health care worldwide, and the BMJ Group, an organization committed to improving quality and safety in health care, are hosting the 17th
2012 Lean Six Sigma Networking Event
(MoreSteam.com: Columbus, OH) -- On April 18, 2012, MoreSteam.com, a global provider of online lean Six Sigma training and blended learning technology, will sponsor a one-day continuous improvement conference in Seeheim, Germany for education and networking.
Organizations Thrive by Leading Effective Teaming
(Jossey-Bass: San Francisco) -- Continuous improvement, understanding complex systems, and promoting innovation are all part of the landscape of overcoming the challenges that today’s companies face.
Innovations That Expand U.S. Industrial Capabilities
In a busy laboratory at the Fuller E. Callaway Jr.
Online Evaluation Tool Measures Performance in Transition-of-Care Projects
(NTOCC: Washington, D.C.) -- The National Transitions of Care Coalition (NTOCC), an organization dedicated to improving patient transitions through the health care system—i.e., when the patient leaves one care setting and moves to another care setting—has launched a new tool to facilitate the adv
Lean Listening
Lean transformations might be easier if we possessed some measure of the sixth sense—extrasensory perception (ESP).
How “First time Resolution”,”MTTR” metrics in IT service Management can make you lose your customers in fixed price contract?
MTTR (Mean time to repair) Metric is widely used metric in IT service management operations irrespective of contractual agreement type.
However, in fixed price contract, this metric creates an illusion for service providers that all is well.
The hidden risks associated with the below two points are
1)MTTR metric focuses on Mean time to repair- it does not give actual time spent on restoring/repairing each and every incident(as its fixed price contract)
Skidless Surface Evaluation System to Be Featured at Mfg4
(Mahr Federal: Providence, RI) -- Mahr Federal, designer and manufacturer of production dimensional measuring technology, will be featuring the addition of an economical and powerful new skidless surface evaluation system to its MarSurf line of mobile surface metrology systems at Manufacturing 4