Close the Loop with the Customer, Part Two
In “Close the Loop with the Customer, Part One,” we left off with Amla, the CEO of a large company, laying down what he called “commandments” for dealing with any problem bro
Close the Loop with the Customer, Part One
Sometimes, customer issues or complaints get tagged as “resolved” without actually resolving them from the customer’s perspective. At times, the customer doesn’t even know that their complaint has been tagged as resolved because no one from the company told them.
What My Email In-Box Taught Me About Lean
My husband said to me the other day, “You talk about being lean all the time, but your email in-box is definitely not lean!”
Supply-Chain Executive Conference 2012 Series
(Gartner: Stamford, CT) -- Now more than ever, the supply chain is being buffeted by forces nearly impossible to predict. The global economy remains in limbo. Natural events are a source of disruption. And change in markets as well as technology is constant.
Career Fair Offers Opportunities for Mobility Professionals
(SAE: Warrendale, PA) -- Companies seeking automotive engineering professionals will be able to meet with prospective candidates at the SAE 2012 World Congress Career Fair in Detroit.
Help Design the National Network for Manufacturing Innovation
(NIST: Gaithersburg, MD) -- The first of a planned series of regional workshops to design a proposed $1 billion federal initiative, the National Network for Manufacturing Innovation (NNMI), will be held on April 25, 2012, at the Rensselaer Polytechnic Institute in Troy, New York.
Cognex Dataman 302 Provides Complete Traceability for the Solar Industry
(Cognex: Natick, MA) -- Cognex Corp., developer and manufacturer of vision systems and surface inspection systems, has announced the new DataMan 302 ID reader designed specifically for solar traceability initiatives.
Online Color Measuring System for Quality Control
(Micro-Epsilon: Uhingen, Germany) -- Micro-Epsilon Eltrotec, manufacturer and marketer of color sensors, fiber optics, measure-light-barriers, and technical endoscopes, has introduced the colorCONTROL ACS 7000, the first online color measuring system.
Foundation Approves Baldrige Funding Through 2015
(NIST) -- Consistent with its purpose, the Foundation for the Malcolm Baldrige National Quality Award Inc. voted last week to commit funds to sustain the Baldrige Performance Excellence Program (BPEP) through fiscal year 2015.
<em>Potent Medicine</em> Delivers a Treatment Plan for U.S. Health Care
(ThedaCare: Appleton, WI) -- ThedaCare has announced the launch of Potent Medicine: The Collaborative Cure for Healthcare, the latest title from award-winning author John Toussaint, M.D., of the ThedaCare Center for Healthcare Value.