In the wake of manufacturing and chip shortages, some may think that Covid-19 slowed down production on the whole as supply chain issues and remote work presented significant obstacles for manufacturers. However, there were both struggles and some unexpected benefits that arose as professionals temporarily closed up shop or worked from home.

Unfortunately, professionals in service fields and manufacturing were at the mercy of mandates. Some in the car repair field felt the initial burden as their customers not only were driving less, resulting in fewer repair jobs, but were also expecting to schedule more appointments and estimates via phone or official business website queries. For many smaller shops, most of their business consisted of walk-ins who waited in the lobby to speak to a professional. With front-desk workers often in limited supply and technicians unaccustomed to fielding service calls from mobile devices, change came quickly and without significant training or preparation. 

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