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Four Ways Third-Party Logistics Providers Improve Customer Experience

Let 3PLs take on the risk and expense of international shipments

Dan Silva
Wed, 11/16/2016 - 13:21
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In today’s global supply chain, shipping a product across the world isn’t as simple as loading it onto a truck, train, or boat and signing a few papers. International shipments often involve coordination between counterparts in the countries of origin and destination, complete and accurate paperwork required for those nations and any in between, physical locations chosen strategically, and capital to create a solid supply chain with redundancies.

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Many problems can happen that will delay or reroute shipments, such as natural disasters, an improper code on a document, or a product shortage. Beyond a delay is an even worse outcome: One mistake could cost you tens of thousands of dollars in fines. To efficiently move goods from one side of the globe to the other requires knowledgeable and experienced staff, and reliable tools and software. This is where a third-party logistics (3PL) company steps in to help businesses provide a seamless and positive customer experience.

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