{domain:"www.qualitydigest.com",server:"169.47.211.87"} Skip to main content

User account menu
Main navigation
  • Topics
    • Customer Care
    • FDA Compliance
    • Healthcare
    • Innovation
    • Lean
    • Management
    • Metrology
    • Operations
    • Risk Management
    • Six Sigma
    • Standards
    • Statistics
    • Supply Chain
    • Sustainability
    • Training
  • Videos/Webinars
    • All videos
    • Product Demos
    • Webinars
  • Advertise
    • Advertise
    • Submit B2B Press Release
    • Write for us
  • Metrology Hub
  • Training
  • Subscribe
  • Log in
Mobile Menu
  • Home
  • Topics
    • 3D Metrology-CMSC
    • Customer Care
    • FDA Compliance
    • Healthcare
    • Innovation
    • Lean
    • Management
    • Metrology
    • Operations
    • Risk Management
    • Six Sigma
    • Standards
    • Statistics
    • Supply Chain
    • Sustainability
    • Training
  • Login / Subscribe
  • More...
    • All Features
    • All News
    • All Videos
    • Contact
    • Training

Who’s Minding the Minders?

Maintaining collaborative relationships

Alan Nicol
Thu, 02/05/2015 - 00:00
  • Comment
  • RSS

Social Sharing block

  • Print
  • Add new comment
Body

What relationship do the various functions and personnel in your organization have with your quality group? Is it collaborative, adversarial, or one of total domination? It can be a slippery slope that runs from successful to disastrous. Is your organization climbing or slipping?

ADVERTISEMENT

Each time we make a choice to prioritize speed or urgency over correctness, we slip a little downward on the slope toward process-control disaster. I asked the question about your organization’s relationship with its quality group because I think that relationship is the indicator that best tells us where on the slope we might be. In my experience it’s better than defect metrics because the further down the slope we slip, the less reliable metrics become.

Organizations that lose profits and productivity due to scrap, failure to achieve on-time delivery, recalled product, poor customer satisfaction, lack of supply chain control, and/or other performance values tend to neglect the importance of doing things right and properly the first time. They lose sight of the importance of quality as a process value.

 …

Want to continue?
Log in or create a FREE account.
Enter your username or email address
Enter the password that accompanies your username.
By logging in you agree to receive communication from Quality Digest. Privacy Policy.
Create a FREE account
Forgot My Password

Comments

Submitted by Robin E Wolfe on Thu, 02/05/2015 - 09:05

Great Article

Thank you, Alan.  This article is just what I needed to read today!  It's hard to be the policeman; no one wants a ticket.....  Thanks again, Robin

  • Reply

Add new comment

Image CAPTCHA
Enter the characters shown in the image.
Please login to comment.
      

© 2025 Quality Digest. Copyright on content held by Quality Digest or by individual authors. Contact Quality Digest for reprint information.
“Quality Digest" is a trademark owned by Quality Circle Institute Inc.

footer
  • Home
  • Print QD: 1995-2008
  • Print QD: 2008-2009
  • Videos
  • Privacy Policy
  • Write for us
footer second menu
  • Subscribe to Quality Digest
  • About Us
  • Contact Us