{domain:"www.qualitydigest.com",server:"169.47.211.87"} Skip to main content

User account menu
Main navigation
  • Topics
    • Customer Care
    • FDA Compliance
    • Healthcare
    • Innovation
    • Lean
    • Management
    • Metrology
    • Operations
    • Risk Management
    • Six Sigma
    • Standards
    • Statistics
    • Supply Chain
    • Sustainability
    • Training
  • Videos/Webinars
    • All videos
    • Product Demos
    • Webinars
  • Advertise
    • Advertise
    • Submit B2B Press Release
    • Write for us
  • Metrology Hub
  • Training
  • Subscribe
  • Log in
Mobile Menu
  • Home
  • Topics
    • 3D Metrology-CMSC
    • Customer Care
    • FDA Compliance
    • Healthcare
    • Innovation
    • Lean
    • Management
    • Metrology
    • Operations
    • Risk Management
    • Six Sigma
    • Standards
    • Statistics
    • Supply Chain
    • Sustainability
    • Training
  • Login / Subscribe
  • More...
    • All Features
    • All News
    • All Videos
    • Contact
    • Training

The Quality Department ‘Tour of Duty’

Temporary job, permanent mindset

Arun Hariharan
Mon, 12/15/2014 - 14:46
  • Comment
  • RSS

Social Sharing block

  • Print
Body

Starting with the board and the CEO, the pursuit of quality or excellence is the job of everyone in the organization. Everyone, regardless of seniority or functional role, needs to do their jobs right the first time, meet customer requirements, and figure out ways to continuously improve their performance. It is important to remember that we all have customers—it’s just that some of them may be internal customers.

ADVERTISEMENT

As Philip Crosby said, “Quality is too important to be left to the quality department.” Obviously, to deliver significant results, quality needs to be a mass movement involving everyone in the company.

Have a few full-time quality catalysts

Employing a few quality-crazy people who are obsessed with customers and passionate about your company’s quality program and its success can certainly be a huge catalyst.

In most companies that I have worked with, we created small quality departments. (In an earlier article, I wrote about the need to keep the quality department small.) However, we ensured that for the people in that department, quality was a full-time job.

 …

Want to continue?
Log in or create a FREE account.
Enter your username or email address
Enter the password that accompanies your username.
By logging in you agree to receive communication from Quality Digest. Privacy Policy.
Create a FREE account
Forgot My Password

Add new comment

Image CAPTCHA
Enter the characters shown in the image.
Please login to comment.
      

© 2025 Quality Digest. Copyright on content held by Quality Digest or by individual authors. Contact Quality Digest for reprint information.
“Quality Digest" is a trademark owned by Quality Circle Institute Inc.

footer
  • Home
  • Print QD: 1995-2008
  • Print QD: 2008-2009
  • Videos
  • Privacy Policy
  • Write for us
footer second menu
  • Subscribe to Quality Digest
  • About Us
  • Contact Us