{domain:"www.qualitydigest.com",server:"169.47.211.87"} Skip to main content

User account menu
Main navigation
  • Topics
    • Customer Care
    • FDA Compliance
    • Healthcare
    • Innovation
    • Lean
    • Management
    • Metrology
    • Operations
    • Risk Management
    • Six Sigma
    • Standards
    • Statistics
    • Supply Chain
    • Sustainability
    • Training
  • Videos/Webinars
    • All videos
    • Product Demos
    • Webinars
  • Advertise
    • Advertise
    • Submit B2B Press Release
    • Write for us
  • Metrology Hub
  • Training
  • Subscribe
  • Log in
Mobile Menu
  • Home
  • Topics
    • 3D Metrology-CMSC
    • Customer Care
    • FDA Compliance
    • Healthcare
    • Innovation
    • Lean
    • Management
    • Metrology
    • Operations
    • Risk Management
    • Six Sigma
    • Standards
    • Statistics
    • Supply Chain
    • Sustainability
    • Training
  • Login / Subscribe
  • More...
    • All Features
    • All News
    • All Videos
    • Contact
    • Training

Effective Complaint Management Can Transform Business

Quality professionals can and should contribute to the process

Richard DeRisio
Tue, 04/09/2013 - 10:49
  • Comment
  • RSS

Social Sharing block

  • Print
  • Add new comment
Body

ADVERTISEMENT


Editor’s note: Quality Digest will host Richard DeRisio’s webinar, “Effective Strategies for Complaint Handling” on April 16, 2013, at 2 p.m. Eastern. Register here. DeRisio will also be a guest on Quality Digest Live on Friday, April 12, 2013, at 11 a.m. Pacific.

FDA’s regulation for “complaint files,” 21 CFR 820.198, is virtually unchanged since it was originally published in 1976. With all these years to perfect the content of the required forms and procedures, why is the regulation, as of this month, the most frequently cited FDA 483 Inspectional Observation? The regulation continues its run as the first or second most common FDA citation for the past several years. 

 …

Want to continue?
Log in or create a FREE account.
Enter your username or email address
Enter the password that accompanies your username.
By logging in you agree to receive communication from Quality Digest. Privacy Policy.
Create a FREE account
Forgot My Password

Comments

Submitted by umberto mario tunesi on Thu, 04/11/2013 - 21:16

who's complaint manager?

Certainly quality pros' can contribute to the process; whether they should, I'm quite perplexed. Because all too often the top management echo one of the most famous french kings, that is "la qualité c'est moi !" - I 'm the quality. Statistically speaking, how many complaints are positively responded to the consumers? And how many consumers trust their suppliers' complaint handling system? Thank you.  

  • Reply

Submitted by praveen12 on Sun, 02/10/2019 - 21:22

True that

Successful firms are transforming their customer complaints into business success through the use of centralized complaints management programs like a Complaint management system. Service excellence, customer responsiveness, and customer trust are key ingredients for retaining customer loyalty in the industry today.

  • Reply

Add new comment

Image CAPTCHA
Enter the characters shown in the image.
Please login to comment.
      

© 2025 Quality Digest. Copyright on content held by Quality Digest or by individual authors. Contact Quality Digest for reprint information.
“Quality Digest" is a trademark owned by Quality Circle Institute Inc.

footer
  • Home
  • Print QD: 1995-2008
  • Print QD: 2008-2009
  • Videos
  • Privacy Policy
  • Write for us
footer second menu
  • Subscribe to Quality Digest
  • About Us
  • Contact Us