All Features
Steven Ouellette
If you have been following my articles for the last few months, you know that we’re almost done with an experimental analysis and that today we will be doing the final step—making our company money. If you haven’t been following my articles, then you should probably be flogged with a soggy…
Mike Thelen
Mark Graban, consultant and host of www.leanblog.org , and a good lean friend, once posted a web log topic on “lean or lame” (a phrase he coined). That topic drew a variety of comments from his readership. He described L.A.M.E. as “lean as misguidedly executed,” and it’s his description that so…
Mike Thelen
Mark Graban, consultant and host of www.leanblog.org , and a good lean friend, once posted a web log topic on “lean or lame” (a phrase he coined). That topic drew a variety of comments from his readership. He described L.A.M.E. as “lean as misguidedly executed,” and it’s his description that so…
William Tandler
T
he actual purpose of GD&T:
It’s common to think that the primary purpose of GD&T is to unambiguously communicate design intent to manufacturing and inspection. In fact, the most important objective is to ensure that what we communicate is worth communicating, and that it…
Denise Robitaille
A farmer was experiencing a serious problem with cranes eating his seed, so he decided to cast a net upon his fields in an attempt to capture the cranes. Along with the cranes, he snared a stork. The stork pleaded for his life saying, "Honorable farmer, I am not like these others who came to steal…
Greg Hutchins
This is the first of a new QualityInsider column that will discuss new practices, processes, tools, and lessons learned in what I think is the future of quality—risk management. I’ll feature quality and other professionals who use quality and risk in supply management, auditing, health care,…
Greg Hutchins
This is the first of a new QualityInsider column that will discuss new practices, processes, tools, and lessons learned in what I think is the future of quality—risk management. I’ll feature quality and other professionals who use quality and risk in supply management, auditing, health care,…
Patricia C. La Londe
Cardinal Health Alaris Products, which makes pumps and disposables used during infusions, was in critical shape in the late 1990s and needed to address improvement on all fronts. The prescription included improvements in customer satisfaction and in the company’s finances, which required the…
Peter J. Sherman
Few process improvement topics generate more questions or may be least understood than design of experiments (DOE). This is regrettable as DOE is probably one of the most important activities—after the charter definition—that a manager/Black Belt will be performing during the Six Sigma process.This…
Mike Staver
It’s an election year in the United States, and if there ever was a need for clarity in communication, it’s now. Yet no matter how specific the question or how many times it’s asked, the candidates from both parties just seem to drone on and on. If you think you don’t suffer from the same problems…
Bill Kalmar
Starbucks’ announcement that it would close for three hours on February 26 to retrain about 135,000 in-store employees sent shudders through the thousands of coffee fanatics in the nation. Would java aficionados have to forego their venti-decaf-no foam-double vanilla-light whip-extra caramel-…
America needs you to get your act together. This isn’t just about jobs, although many people are getting hurt because of your mismanagement of three of the most important name brands in America. You’re a symbol of what used to be the strength of America, and you have lost your way. Two of you have…
MasterControl Inc.
The advantages to pharmaceutical companies of using electronic solutions to modernize their paper-based or partially electronic processes are enormous. Automation speeds up and connects all interrelated processes (corrective and preventive actions, customer complaints, audits, deviation…
Mike Micklewright
Question:What do you call it when a quality manager is caught cheating on a quality exam?
Answer:Benchmarking
Several months ago, I taught a three-day internal-audit class to about 15 people. On the morning of the first day, Joe, the quality manager, gave me an Excel spreadsheet of the lunch orders…
Steven Ouellette
For the last couple of columns, we have been analyzing a simple experiment where we look for the best choice for a new gear material. We have used analysis of variance (ANOVA) to detect a difference in the mean wear for the four different materials. In the last column, we performed a post-hoc…
Alan P. Brache
Six Sigma promoters and innovation advocates have emerged as opposing camps in the battle for tool supremacy in the organization improvement wars. As Business Week said in “Six Sigma: So Yesterday?” and “At 3M, A Struggle Between Efficiency and Creativity,” which described how GE, Home…
Mike Thelen
As is the case with any lean implementation in a traditional environment, culture change is the most difficult obstacle to success. A company can hire consultants, develop work teams, and begin lean initiatives, but if it only talks the talk, the initiative soon becomes just talk.
The…
Mike Thelen
As is the case with any lean implementation in a traditional environment, culture change is the most difficult obstacle to success. A company can hire consultants, develop work teams, and begin lean initiatives, but if it only talks the talk, the initiative soon becomes just talk.
The…
William Tandler
What’s a datum reference frame?
As discussed in workshop No. 5, datum reference frames (DRF) are coordinate systems, and preferably—at least to start with—Cartesian coordinate systems.
As we know, coordinate systems serve to orient and locate objects, and in the world of GD&T in particular…
Fred Mason
It’s becoming common to refer to the devices used for dimensional and coordinate measurement—vision/optics, lasers, touch probes, and others—as sensors. Multisensor measuring systems use two or more of these devices. It can be confusing because none of these “sensors” is actually a sensor. The…
Denise Robitaille
Recently I became aware that the ISO 9001 requirements pertaining to preventive action are sometimes referred to as the “fortune-telling clause.” The deprecating implication is that attempting to implement preventive actions is as silly as relying on a two-bit sideshow palm reader to help you make…
Thomas R. Cutler
Powerful brands can drive success in competitive markets and become the organization’s most valuable assets. Wikipedia suggests that, “Brands were originally developed as labels of ownership: name, term, design, and symbol.” Today, how brands reflect and engage people and how they define people’s…
Akhilesh Gulati
As a manager, one might imagine being a rider atop a horse. You cannot expect to force the horse to win by constantly pulling the reins, neither can you expect to win the race consistently by pushing the horse beyond its capability. The rider needs to influence its performance to win the race;…
Thomas R. Cutler
Powerful brands can drive success in competitive markets and become the organization’s most valuable assets. Wikipedia suggests that, “Brands were originally developed as labels of ownership: name, term, design, and symbol.” Today, how brands reflect and engage people and how they define people’s…
Knowledge at Wharton
Accounting techniques such as budgeting, sales projections, and financial reporting are supposed to help prevent business failures by giving managers realistic plans to guide their actions and feedback on their progress. In other words, they’re supposed to leaven entrepreneurial optimism with green…