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Joseph J. Caylor
Published: Monday, June 9, 2008 - 22:00 ABC Company Work Instruction Purpose: To determine root cause for external nonconformance (customer complaints), internal nonconformance (rework, sort, subcontractor), and quality audit nonconformance findings. Safety considerations: Observe all written and oral safety instructions, appropriate checklists, and guidelines. Follow safe workplace practices. Maintenance: None Special Procedures: Check previous customer, internal, and quality audit CPARs and DMRs before proceeding with root-cause analysis. Unstructured Methods Intuition Networking Experience 5-Whys Structured Methods Flow charting Brainstorming Histogram Cause and effect diagram Pareto graph Control charts Scatter diagrams Cross functional team Quality Digest does not charge readers for its content. We believe that industry news is important for you to do your job, and Quality Digest supports businesses of all types. However, someone has to pay for this content. And that’s where advertising comes in. Most people consider ads a nuisance, but they do serve a useful function besides allowing media companies to stay afloat. They keep you aware of new products and services relevant to your industry. All ads in Quality Digest apply directly to products and services that most of our readers need. You won’t see automobile or health supplement ads. So please consider turning off your ad blocker for our site. Thanks, Joseph J. Caylor is principal of Ceethree Co., a management systems consulting, training, and auditing company. He’s a Six Sigma Black Belt, a quality engineer, a quality auditor, and a calibration technician. He’s also certified by the American Society for Quality as a manager of quality and organizational excellence, and by the Registrar Accreditation Board as a quality systems and environmental systems auditor.What’s in It for Me?: Work Instruction No. 3
Root cause analysis
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Joseph J. Caylor
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