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Managing Supply Chain Risks in Multichannel Selling and Customer Fulfillment

No matter who in the supply chain is at fault, the buck stops at the seller

Sonal Sinha
Tue, 04/22/2014 - 16:21
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Traditionally, brick and mortar stores have been the primary, and often only, way for companies to sell their products. But with the advent of e-commerce, mobile commerce, and social media, companies have the power to reach consumers through multiple sales channels, across geographical markets, and in the fastest time possible. And they have to.

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Today’s consumers shop wherever they want, whenever they want. They use online sites, mobile phones, search engines, price comparison apps, product review pages, and social media feeds to find the best deals. They also expect products to be delivered to them conveniently and quickly.

Visionary companies such as Amazon are striving to stay one step ahead by devising innovative delivery mechanisms, such as the much-anticipated Amazon flying drones. Others are introducing cutting-edge mobile and social wallets and new online payment methods.

 …

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Comments

Submitted by umberto mario tunesi on Wed, 04/23/2014 - 02:00

It's all about ... Logistics

Thank you Mrs. Sinha: it seems that not only the buck but also - and perhaps primarily - the "bus" stops at the seller. I'm an avid reader of Hystory books, especially wars history: the most Authors I read recount how effective Logistics was instrumental to winning battles and wars. There's all evidence therefore that the quality community should look much further than to the mere requirements of the best selling quality management Standards, though they pretend to address risks connected to supply "process"; which seems to me a more appropriate attribute than "chain". Regards.  

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