"The only man who behaved sensibly was my tailor: he took my measure anew every time he saw me, whilst all the rest went on with their old measurements and expected them to fit me.”
—George Bernard Shaw
Can you think of a more rousing or appropriate quotation to justify the ISO 9001 requirements relating to monitoring and measuring? How about the requirements for periodic internal audits? Or management review?
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Things change. How can we possibly expect reliable outputs when we’ve failed to recognize that the inputs may not be the same? Not only is it possible that the requirements (inputs) may have changed; it’s equally likely that support processes, interrelated activities, and available resources may also have changed.
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Comments
Things Change
Nice article Denise. Management should take the time to identify useful performance metrics that will help them identify when changes in their processes occur (good or bad). Also, there needs to be effective controls in place when deciding not to measure a process or at the very least conduct a risk analysis before making this conclusion.
Sandra Gauvin
http://CurrentQuality.com
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