It was the great W. Edwards Deming who first applied this tenet, “Drive out fear,” to quality management in his book Out of the Crisis (Massachusetts Institute of Technology, 1982) It’s one of his 14 Points for Management.
|
ADVERTISEMENT |
Over the last two decades, more than a million organizations have implemented ISO 9001-compliant quality management systems (QMS). The number is even greater when you consider those who have adopted sector-specific or similar QMS. Yet, how many of them abandon the tools and processes of their management systems, reverting to archaic fear laden tactics?
I submit to you that we simply aren’t walking the talk. We aren’t utilizing the best features of the management system models that we claim to have espoused. We retreat to what is comfortable—to what is known—to what we perceive as safe or prudent. We react out of fear; and in so doing we stifle innovation and improvement. We defeat the very attributes that are the hallmark of effective and sustainable quality management systems.
…
Comments
misused word
I believe the word 'becomes' in this article should be 'because'. Becomes just doesn't fit. I have copied the paragraph with the questioned word below. It is found, in the published on line version, near the bottom of page two:
"Now it’s a week after the debacle. An event is held that is referred to as the post-mortem. Actually, it happens for every project. But when things are bad, the term "post-mortem” is fairly accurate becomes someone’s job is dead and gone. The outcome of this meeting is that someone will get fired. "
Good catch
Good catch. No more editing at 2 a.m. for me.
Add new comment