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Redux: Rethinking Lean (Six Sigma) Service

Reflections of a reformed Black Belt

Tripp Babbitt
Mon, 11/09/2009 - 14:01
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I have identified myself as a “reformed” lean Six Sigma Master Black Belt. Some will see this as an affront to lean and Six Sigma. I want to assure you that there are many things to like about lean and Six Sigma. The issue at hand is that a better solution is available that can help organizations achieve more robust performance improvement.

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Some issues with lean Six Sigma

A couple of issues to address are the tools-based approach and the lack of change in thinking in the management and design of work found in lean Six Sigma. Lean and Six Sigma programs tend to be tools-based, where the aim seems to be for vendors to make money on tools training and not focusing on the change in thinking that must accompany it. This is a missed opportunity for sustainable and profound change.

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Comments

Submitted by Tripp Babbitt on Mon, 11/09/2009 - 16:43

Systems Thinking

To all those wanting to learn more please visit www.newsystemsthinking.com and download (free) "Understanding Your Organization as a System."

Thanks for Reading!

Tripp Babbitt

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Submitted by mfisher32 on Fri, 11/13/2009 - 16:58

right on

In service, the simplest changes make the most profound difference, as it is all about the experience.

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