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CRC Press

Quality Insider

Managing Organizational Knowledge

Third generation knowledge management and beyond

Published: Thursday, March 8, 2012 - 12:45

(CRC Press: Boca Raton, FL) -- Organizations of all sizes and types are facing a duel threat and opportunity. At the very moment when global markets are becoming available, these organizations are losing valuable people resources due to “boomer” retirements and downsizing strategies. As the technologies arrive to facilitate knowledge sharing across organizational and people boundaries, the desire for job security is causing many employees to hold tightly to “their” business knowledge as a form of job security. When organizational knowledge erodes, organizations lose proven capabilities and eventually customers. This challenge may be one of the most significant facing organizations over the next two decades.

Written by an expert with more than 30 years of hands-on work as a consultant and educator, Managing Organizational Knowledge: 3rd Generation Knowledge Management and Beyond, by Charles A. Tryon, Jr. (CRC Press, 2012), provides a clear, repeatable strategy for capturing organizational knowledge. It does so by first exploring the fundamental concepts that have emerged from the new discipline of knowledge management over the past 10 years. It then provides several breakthroughs including:
• A fresh, practical definition of knowledge management
• A definition of organizational knowledge based on data, information, and decision making
• A proven strategy and templates for creating an inventory of significant organizational knowledge
• A new, integrated KIPPAR Model that defines how to create a sustainable knowledge management environment
• A strategy where naturally occurring projects are routinely mined for contributions to an organization’s pool of intellectual assets
• A series of implementation strategies for launching a knowledge management initiative

So what makes this book different? What makes it worth reading? It provides a new perspective on knowledge management, addressing the discipline from the perspective of a major organization; much of the previous writings in this area confuse individual knowledge with organizational knowledge.

Tryon has been a consultant for major corporations since the early 1980s and has created tangible, innovative processes to help capture vital organizational knowledge, which has given him insight into the significant management challenges facing 21st century organizations—how to capture, transfer, and share meaningful knowledge that is vital to their survival. Communicating fresh concepts in this emerging field, the book distills this knowledge and helps you see where knowledge management can take you in the future.

Table of contents

The New Realities of Knowledge Management
Knowledge Management Beliefs
Knowledge Management Processes
Defining Organizational Knowledge
Recognizing Organizational Knowledge
The Knowledge Retention Policy—Level One
The Knowledge Retention Policy—Level Two
A Model for Managing Organizational Knowledge
Implementation Strategies
Knowledge Management Solutions

About Charles A. Tryon, Jr.

Charles A. Tryon, Jr. is an educator, practitioner, consultant, and author. Since the early 1980s, Tryon has created dozens of papers and workshops on knowledge management, project management, and business process engineering. Thousands of professionals from many of the largest organizations in the United States, Canada, and Western Europe have attended his workshops. Tryon is frequently invited as a featured speaker for conferences and professional society meetings. He holds an undergraduate degree in business administration and a master’s degree in knowledge management. His research includes identifying ways to improve knowledge worker productivity and designing numerous advanced project-centric strategies. He is also the co-founder of the Knowledge and Project Management Symposium. He has been employed as a knowledge manager and project manager in the petroleum and health care industries. Additional information is available at www.tryonassoc.com



About The Author

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CRC Press

CRC Press is a premier global publisher of science, technology, and medical resources. It offers unique, trusted content by expert authors, spreading knowledge and promoting discovery worldwide. Its aim is to broaden thinking and advance understanding in the sciences, providing researchers, academics, professionals, and students with the tools they need to share ideas and realize their potential. CRC Press is a member of Taylor & Francis Group, an informa business.