Featured Product
This Week in Quality Digest Live
Quality Insider Features
William A. Levinson
It is possible to raise wages, lower prices, and make more money
Casandra Robinson
Improving soldiers’ footwear could lead to better shoes for us all
Jennifer Chu
Next-generation devices made with new “peel and stack” method may include electronic chips worn on the skin
Harish Jose
Harnessing the boundless ingenuity of the human mind
Ken Voytek
Data indicate cautious optimism for manufacturers

More Features

Quality Insider News
Start with higher-value niche markets; don’t cross the valley of death
Features include One-Click GD&T extraction and automatic ballooning using advanced AI-driven OCR
Michigan Metrology’s upcoming short course will be held April 1–2, 2020, in Livonia, MI
Florence Community Plaza features life-size statues of a firefighter, a public service worker, and a police officer
Program to provide tools to improve school performance and enrollment
Full range of Starrett force software solutions are now interchangeable with different Starrett frame series
To be held Feb. 11–13, 2020, at Anaheim Convention Center, in the Automation Technology Expo
Liquid-entrenched smooth surface (LESS) coating repels bacteria that stink and infect

More News

Mike Richman

Quality Insider

Juran’s Quality Essentials for Leaders

Making the link between a great quality culture and eye-popping financial performance

Published: Wednesday, June 4, 2014 - 16:04

The wisdom of Joseph M. Juran continues to inform and enlighten the quality industry here in the United States and around the world. Juran, who passed away at the age of 103 in 2008, stands as one of the true giants in the modern world of quality and performance excellence.

Joseph DeFeo worked closely with Juran during the latter part of the great man’s life, and he now holds the position of CEO and president of Juran Global. DeFeo’s latest book, Juran’s Quality Essentials for Leaders (McGraw-Hill Professional, 2014) is a practical guide that helps top managers understand the positive effects that improved quality can have on their organizations. In particular, the book explains the benefits of strategic planning and culture change, and addresses important tactical considerations such as goal-setting and tracking, innovation, and benchmarking.

A differentiator in this book is that it considers, in a quite direct way, how management activities using basic quality principles—what DeFeo, as Juran before him, refers to as “The Universals”—connect with the financial performance of companies. Top managers, after all, are generally concerned with the bottom-line performance of the organizations under their watch: stock price, dividends, gross profits, and net earnings, among others. These data points are all likely to be more on the mind of a C-level executive than defects per million opportunities for a particular product or service that the company produces.

Here, however, DeFeo makes clear the link between a great culture of quality and eye-popping financial performance. Companies that make quality a priority benefit in two key ways. First, they capture a greater share of the market through better products and services. Second, they cut waste and inefficiency to wring more profit out of each and every transaction. The combination is what supercharges performance for best-in-class organizations that have that culture of quality.

The hallmark of DeFeo’s thinking (and of Juran as well) is pragmatism. This is not a one-size-fits-all system that must be followed to the “T.” This book contains no deep statistical analysis. It is written for leaders of organizations that have customers. These customers are the ones who determine the ultimate success of the organization, and DeFeo helps managers better understand how they can adapt their own processes to improve and serve those customers better. That, more than anything else, will help managers do their jobs better and create companies that are designed to compete—and win—at the highest levels of global competition.

Discuss

About The Author

Mike Richman’s picture

Mike Richman