Featured Product
This Week in Quality Digest Live
Quality Insider Features
Constance Noonan Hadley
The time has come to check whether the benefits of teamwork still outweigh the costs
Lily Chen
The cornerstone of cybersecurity
Jeremy L. Boerger
To keep your business running, you need visibility into your IT assets
Elizabeth Gasiorowski Denis
An inclusive approach to designing products and services guarantees accessibility to as many consumers as possible
Naresh Pandit
Enter the custom recovery plan

More Features

Quality Insider News
Collaboration produces online software for collecting quality inspection data
Serving the needs of employers and educators
Powder reuse schemes affect medical device performance
MIT course focuses on the impact of increased longevity on systems and markets
Upgraded with blue laser technology
Delivers time, cost, and efficiency savings while streamlining compliance activity
First responders may benefit from NIST contest to reward high-quality incident command dashboards
The Ring Dex 2 filling and capping system is designed to simplify production.
Enhances clinical data management for medtech companies

More News

Mike Richman

Quality Insider

Juran’s Quality Essentials for Leaders

Making the link between a great quality culture and eye-popping financial performance

Published: Wednesday, June 4, 2014 - 17:04

The wisdom of Joseph M. Juran continues to inform and enlighten the quality industry here in the United States and around the world. Juran, who passed away at the age of 103 in 2008, stands as one of the true giants in the modern world of quality and performance excellence.

Joseph DeFeo worked closely with Juran during the latter part of the great man’s life, and he now holds the position of CEO and president of Juran Global. DeFeo’s latest book, Juran’s Quality Essentials for Leaders (McGraw-Hill Professional, 2014) is a practical guide that helps top managers understand the positive effects that improved quality can have on their organizations. In particular, the book explains the benefits of strategic planning and culture change, and addresses important tactical considerations such as goal-setting and tracking, innovation, and benchmarking.

A differentiator in this book is that it considers, in a quite direct way, how management activities using basic quality principles—what DeFeo, as Juran before him, refers to as “The Universals”—connect with the financial performance of companies. Top managers, after all, are generally concerned with the bottom-line performance of the organizations under their watch: stock price, dividends, gross profits, and net earnings, among others. These data points are all likely to be more on the mind of a C-level executive than defects per million opportunities for a particular product or service that the company produces.

Here, however, DeFeo makes clear the link between a great culture of quality and eye-popping financial performance. Companies that make quality a priority benefit in two key ways. First, they capture a greater share of the market through better products and services. Second, they cut waste and inefficiency to wring more profit out of each and every transaction. The combination is what supercharges performance for best-in-class organizations that have that culture of quality.

The hallmark of DeFeo’s thinking (and of Juran as well) is pragmatism. This is not a one-size-fits-all system that must be followed to the “T.” This book contains no deep statistical analysis. It is written for leaders of organizations that have customers. These customers are the ones who determine the ultimate success of the organization, and DeFeo helps managers better understand how they can adapt their own processes to improve and serve those customers better. That, more than anything else, will help managers do their jobs better and create companies that are designed to compete—and win—at the highest levels of global competition.

Discuss

About The Author

Mike Richman’s picture

Mike Richman