Pilgrim Software, a provider of enterprise quality and compliance management solutions, announced recently that Genzyme Corp. has successfully implemented Pilgrim’s SmartCAPA solution at its Framingham, Massachusetts facility.

Prior to implementing SmartCAPA, Genzyme, a global biotechnology organization, managed nonconformances and deviations using only paper-based solutions. While the system was adequate for maintaining the CAPA process, it was time-consuming and inefficient.

“A solution like Pilgrim’s SmartCAPA system allows continued management oversight into quality and compliance issues as Genzyme maintains its rapid growth,” says Bennett Green, senior vice president of quality operations for Genzyme. “We are pleased to see the successful implementation of SmartCAPA at our Framingham facility.”

SmartCAPA is a Web-based nonconformance and deviation management solution built on Microsoft .NET technology. The system will function as a single CAPA platform, procedure and database for Genzyme that will capture and categorize all CAPAs by location, product, system, noncompliance and other relevant categories.

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