Featured Product
This Week in Quality Digest Live
Quality Insider Features
Chris Fox
Rediscovering the mother of all innovation—necessity
Grant Ramaley
Verify ISO QMS certificates using the International Accreditation Forum (IAF) CertSearch database
Drew Calvert
Should firms be required to disclose the negative social impacts of their suppliers?
Innovating Service With Chip Bell
When customers release their imagination to resolve a problem, everyone benefits
MIT News
They can quickly learn to optimize building microclimates for both energy consumption and user preference

More Features

Quality Insider News
An advanced wireless data collection system for acquiring precision measurement data
Realistic variations in glossiness could aid fine art reproduction and the design of prosthetics
All of the manufacturer’s X-ray sources are supported including rotating target technology and 450kV microfocus source
Smart manufacturing includes recyclability and energy and waste reduction, leading to sustainability and cost savings
Ideal for measuring large components or multiple small components, quickly, easily, and accurately
Measure workpieces from 25 mm to 42.5 mm with a measuring range of ±100 µm and a repeatability of ≤0.1 µm
Contactless gauging system for measuring steel wire for tires, copper wire for electrical cables, CO2 welding wire, and more
Too often process enhancements occur in silos where there is little positive impact on the big picture

More News

Chartered Quality Institute

Quality Insider

Event: World Quality Day 2010

Spread the word Nov. 11

Published: Monday, September 27, 2010 - 14:13

(Chartered Quality Institute: London) -- In a global economy where success depends on quality, innovation, and sustainability, World Quality Day on Nov. 11 offers an ideal opportunity to focus on the importance of quality and reinforce these concepts as the foundations of your business. Organizations from all over the world will be holding activities as part of World Quality Day, which was introduced by the United Nations in 1990 to increase worldwide awareness of the important contribution that quality makes toward a nation’s and an organization’s growth and prosperity.

This year’s theme, “Out of the Crisis,” will focus on what a fit organization looks like and the role that quality management professionals play in facilitating fitness, from aligning the organization’s processes to its strategic goals, to ensuring that the organization and its people consistently understand and can deliver on stakeholder needs, to helping the organization look at processes, and prioritize and deliver improvement.

Organizations that will come out of the crisis are those that focus on current and potential customers, and have the flexibility to innovate and change to meet their requirements. They are determined to look at the ways they can improve their business processes to maximize use of resources, increase efficiency, and reduce redundancy and waste. And they recognize that their people are the key to all this. Chartered Quality Institute (CQI) regions will be hosting Loxham Lecture events on this topic Nov. 8–12.

For quality to become an important focus of business, it must be valued by the whole organization. Make employees aware of what quality means to your organization and show them how they can contribute. Following are a few ideas for initiatives:

• Organize joint workshops with clients and internal staff to focus on the practical realization of quality

• Conduct training courses on quality for all employees

• Ask employees to come up with ways of improving quality approaches internally, including small presentations, videos, and handouts containing articles from quality experts

• Sponsor a competition where employees think of three ways in which they can improve quality in their work and how these ideas can be implemented on World Quality Day

• Ask a quality group to plan fun activities throughout the year to maintain awareness

• Place posters around the workplace and hand out World Quality Day promotional packs to help spread the word

• Hold monthly lunch-and-learn sessions for a general discussion of quality

The term “quality” is everywhere, and for organizations, deploying quality approaches is a prerequisite for creating a sustainable business. Quality approaches can benefit your organization in many ways:

• Improving customer satisfaction

• Reducing costs and improve profitability (see CQI’s recent YouGov survey for more information)

• Supporting improvement and innovation

• Helping to identify and manage risk

• Ensuring corporate care and responsibility

For more information, visit CQI’s World Quality Day page.


About The Author

Chartered Quality Institute’s picture

Chartered Quality Institute

The Chartered Quality Institute exists to benefit the public by advancing education in, and knowledge and the practice of, quality in industry, commerce, and public and voluntary sectors. It promotes the quality management approach, based on planning, measurement, and improvement.