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Company News: Toyota Broadens Scope of Swift Market Analysis Response Teams

Teams helped identify about five million remedies for Toyota’s three key recalls

Toyota Motor Engineering and Manufacturing North America
Mon, 10/11/2010 - 11:21
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(TEMA: Erlanger, KY) -- Toyota Motor Engineering and Manufacturing North America Inc. (TEMA) has broadened the scope of its successful on-site SMART evaluation process. This decision follows an 80 percent drop in customer concerns about acceleration that have been reported to the company, compared to six months ago. The company also announced additional quality leadership initiatives and milestones, including:

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• Equipping all its new vehicles with advanced safety features, including smart stop technology and enhanced event data recorders (EDR)

• Instituting new training protocols to further strengthen the quality, safety, and reliability of its vehicles and enhance its responsiveness to customer needs

• Enhancing supplier collaboration and quality controls

• Completing more than five million remedies on vehicles involved in three key recalls, thanks to the extraordinary efforts of Toyota and Lexus dealers, and the exceptional response from customers

 …

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