(CRC Press: Boca Raton, FL) -- Now in its fourth edition, Root Cause Analysis: Improving Performance for Bottom-Line Results, by Robert J. Latino, Kenneth C. Latino, and Mark A. Latino (CRC Press, 2011), this bestselling resource continues to explore why things don’t work out as planned and how to make sure they do. While past editions have focused on failure mode and effects analysis (FMEA) and opportunity analysis, this new edition emphasizes evidence collection, strategy, the contribution of human performance and human factors to poor decision making, and understanding the human element. New topics covered include PROACTOnDemand software, the advantages of software as a service (SaaS), root cause analysis (RCA) templates, as well as various case studies illustrating RCA.

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