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CRC Press

Quality Insider

Book: Performance Hubs

Engaging teams in focused continuous improvement

Published: Tuesday, November 8, 2011 - 15:32

(CRC Press: Boca Raton, FL) -- A must-read for all managers, leaders, and change agents, Performance Hubs: Engaging Teams in Focused Continuous Improvement, by Marc Roberts (CRC Press, 2011), supplies a proven system for engagement that allows teams to use their own data, understand the need for performance improvement, and drive improvements at their own level. Highlighting common pitfalls in improvement initiatives, it provides the tools to help you avoid the disinterested cultural response to improvement efforts that is all too common in organizations suffering from initiative overload.

The book details a comprehensive solution to help all employees visualize operational performance. It explains how to cascade the right metrics across all levels of your business to trigger the appropriate use of lean Six Sigma tools and techniques into strategic process areas.

Demonstrating how to link all continuous improvement activities to address the key issues affecting performance, the book:
• Explains what a performance hub is and provides the clarity needed for full organizational deployment
• Describes the four key headings under which a performance hub is configured
• Follows the natural implementation sequence of events for successful deployment of performance hubs
• Includes top tips in each chapter to aid in smooth implementation and to enable sustained results

This book and the electronic tool kit on the accompanying CD provide all the working documents—including project management aids, templates, and slides—you and your teams will need to get started. Clarifying how to make continuous improvement a daily habit across all segments of your organization, the authoritative advice provided in these pages will help you align all improvement activities with the current and future needs of your business.

This book is also available as an e-textbook.

Chapter titles

Warm Up
Lean Leadership
Performance Hub at a Glance

The Deployment Plan and the Project Hub
Identifying the Right Metrics
The Review Structure
Visual Performance Hub at Senior Management/Director Level
Visual Performance Hub at the Management Level
Visual Performance Hub at the Team Level

Routine behaviors
The Art of Facilitation
Target Setting
Making Robust Improvements
Applying the Right Medicine
Holding the Gains
Virtual Performance Hubs
The Pitfalls

Implementation and engagement aids
Useful Icebreakers and Flips
How to Use the Accompanying CD


About Marc Roberts

Marc Roberts is a global business excellence consultant with more than 15 years’ experience in applying lean principles across a broad range of business sectors, in both transactional and manufacturing environments. He is a specialist at lean transformations and start-ups for large multilocation and plant companies. He has master’s degrees in engineering and manufacturing management and is a trained continuous improvement coach.


About The Author

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CRC Press

CRC Press is a premier global publisher of science, technology, and medical resources. It offers unique, trusted content by expert authors, spreading knowledge and promoting discovery worldwide. Its aim is to broaden thinking and advance understanding in the sciences, providing researchers, academics, professionals, and students with the tools they need to share ideas and realize their potential. CRC Press is a member of Taylor & Francis Group, an informa business.