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CRC Press

Quality Insider

Book: The Basics of Process Mapping, Second Edition

How relationship maps, process maps, and flowcharts can be used as a set

Published: Monday, May 23, 2011 - 09:47

The bestselling first edition of this influential resource has been incorporated into the curriculum at forward-thinking colleges and universities; a leading vocational technical institute; many in-house corporate continuous-improvement approaches, including Six Sigma; and the United Nations’ headquarters in New York.

Providing a complete and accessible introduction to process maps, The Basics of Process Mapping, Second Edition by Robert Damello raises the bar on what constitutes the basics. Thoroughly revised and updated to keep pace with recent developments, it explains how relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts can be used as a set to provide different views of work.

New in the second edition:
• Four chapters and 75 new graphics
• An introduction to the concepts of flow and waste, and how both appear in knowledge work or business processes
• A set of measures for flow and waste
• A discussion of problematic features of knowledge work and business processes that act as barriers to flow
• Seven principles and 29 guidelines for improving the flow of knowledge work
• A detailed, actual case study that shows how one organization applied the principles and guidelines in order to reduce lead time from an average of 28 days to four days

Unlike “tool books” or “pocket guides” that focus on discrete tools in isolation, this text use a single, comprehensive service work example that integrates all three maps, and illustrates the insights they provide when applied as a set. It contains how-to procedures for creating each type of map, as well as clear-cut guidance for determining when each type of map is most appropriate. The well-rounded understanding provided in these pages will allow readers to effectively apply all three types of maps to make work visible at the organization, process, and job or performer levels.

Thinking About Work
Why Map a Process?
Relationship Maps
Cross-Functional Process Maps or Swimlane Diagrams
Seven Principles to Improve Flow


About The Author

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CRC Press

CRC Press is a premier global publisher of science, technology, and medical resources. It offers unique, trusted content by expert authors, spreading knowledge and promoting discovery worldwide. Its aim is to broaden thinking and advance understanding in the sciences, providing researchers, academics, professionals, and students with the tools they need to share ideas and realize their potential. CRC Press is a member of Taylor & Francis Group, an informa business.