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APQC and Fusion Productions Announce Collaboration

Published: Sunday, August 22, 2004 - 22:00

The American Productivity & Quality Center and Fusion Productions recently announced a collaboration to strengthen organizations’ virtual communities and communities of practice (CoPs).

Through the joint offering, organizations and associations can enrich the value they provide their community members by using best practices and guidance from APQC, combined with Fusion’s community software. Specifically, participants will learn how to:

  • Build a business case for a CoP.
  • Design how a community should be managed.
  • Train leaders and employees on how to run CoPs successfully.
  • Develop metrics for measuring the return on investment.
  • Deploy the market’s most popular and easy to use community software.

“Many groups have launched virtual communities that have fallen short because the groups have not appropriately addressed the people and prospects aspects,” says Wesley Vestal, APQC senior knowledge management consultant. “By working with Fusion, APQC can help communities to develop a community strategy and sustain communities by using best practices to enhance the community member experience.”

“A lot of executives have shared with us their difficulties in defining a clear purpose, strategy, structural management, performance metric for making communities successful,” states Don Dea, Fusion co-founder. “APQC and Fusion’s dynamic turnkey package will help overcome these obstacles to building lasting return on investment through communities.”

For more information, visit www.apqc.org.


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For 40 years Quality Digest has been the go-to source for all things quality. Our newsletter, Quality Digest, shares expert commentary and relevant industry resources to assist our readers in their quest for continuous improvement. Our website includes every column and article from the newsletter since May 2009 as well as back issues of Quality Digest magazine to August 1995. We are committed to promoting a view wherein quality is not a niche, but an integral part of every phase of manufacturing and services.