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Two Questions That Get You Nowhere

‘The purpose is not to have charts. The purpose is to use the charts.’

Davis Balestracci
Tue, 04/29/2014 - 16:34
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In my column, “The Universal Process Flowchart × Four,” I challenged you to look at the everyday use of data as a huge source of hidden waste. I suggested looking at a sample of any routine meeting’s raw data and asking eight questions, the last of which could be the most important of all: Does a plot of these data in their naturally occurring time order exist? How could you construct one?

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Here is some wisdom from Dr. Donald Berwick—offered almost 20 years ago during his 1995 Institute for Healthcare Improvement Forum plenary speech, “Run to Space”:

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Comments

Submitted by Donald J. Wheeler on Tue, 04/29/2014 - 10:32

Great Column

As usual, Davis hits the nail on the head once again. It is the thought process that counts. Charts are the interface between your data and your brain. Until the brain is engaged, nothing will happen.
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