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No Wonder Executives Hated Deming

And in a way, I don’t blame them

Davis Balestracci
Mon, 07/30/2012 - 12:52
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“If Japan Can… Why Can’t We?” was an American television episode that aired on June 24, 1980, broadcast by NBC as part of its show, NBC White Paper. That episode is often credited with beginning the quality revolution and introducing the methods of W. Edwards Deming to American managers.

In the mid-1970s, bachelor’s degree in chemical engineering in hand, I remember my initial eye-opening experience of being exposed to applied statistical methods. I realized that, as an engineer, how could I not use them? It inspired me to get a master’s degree in statistics and become a member of one of the ubiquitous internal statistical consulting groups for major corporations that existed at that time—groups that have, sadly, long since disappeared. As a relatively new and very excited industrial master of science statistician, I was consistently mystified by the fierce resistance I encountered to the obvious need to use applied statistics to improve the quality of manufacturing products and the research in their development.

 …

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Comments

Submitted by Dr Burns on Thu, 08/02/2012 - 13:29

Statistics

You suggest "Stop teaching people statistics".  I would correct that statement and say it's time to stop teaching the statistical utter nonsense of Six Sigma classes and get back to Deming.

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Submitted by Davis Balestracci on Fri, 08/03/2012 - 06:12

In reply to Statistics by Dr Burns

Good point!

Thanks for the feedback. I agree. My respected colleague, Donald Wheeler, coined a great term yesterday that applies -- it's time to stop teaching the "superstitious nonsense." If nothing else, everyone needs to know about the power of simply plotting data over time and how to determine common and special causes...in the context of "process" (analytic statistics). See my articles on the wisdom of David Kerridge: http://qualitydigest.com/inside/twitter-ed/wisdom-david-kerridge-part-1… http://qualitydigest.com/inside/twitter-ed/wisdom-david-kerridge-part-2… Davis
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Submitted by Catherine French on Thu, 08/02/2012 - 17:28

Statistics and Six Sigma

Six Sigma has been sold as something of a "cure all" when most companies still don't have good foundations in basic quality assurance practices and quality controls!

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Submitted by Davis Balestracci on Fri, 08/03/2012 - 06:10

In reply to Statistics and Six Sigma by Catherine French

Speaking of QA -- and, implicitly -- standards...

Thanks for the feedback -- Good point! But what about improving the "quality" of the QA practices...many of which involve documentation -- where any resemblance between what it documented and what really goes on is purely coincidental? In line with that, here is Ron Snee's "holistic improvement" put in that context: http://qualitydigest.com/inside/quality-insider-column/don-t-create-sta… http://qualitydigest.com/inside/quality-insider-column/don-t-create-sta… Davis
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Submitted by LeanBuilder on Thu, 08/09/2012 - 11:19

Deming Redux

You got a loud "Amen" on thet piece, Davis.  Extremely well-said. Been there ... done that and  survived. The work  we  do now in the buldling industry (www.TrueN.com) has its roots unquestionably in Deming, but we don't talk about him any longer (that is regrettful) and  we always involve senior mangement directly in the projects. Guess what ... it works!

Your observations are  very much appreciated.  Sending this to our entire  team.  Scott Sedam, TrueNorth Development.

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