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100 Customer Service Tips by Larry Williams

Quality Insider

Leave the Office But Not Your Work Ethic

There is no vacation from your vocation

Published: Wednesday, November 3, 2010 - 04:30

If you think your time spent outside the workplace is devoid of circumstances that can affect your job, you’re mistaken. There are many factors outside of work that can be detrimental to your employment. The following tips will help you avoid leaving a trail of breadcrumbs that will lead right back to your employer’s door.

Drive responsibly

Does the way you drive affect your job performance? After all, it is part of your job performance. When you are behind the wheel of a company vehicle, you are not on a break. Your judgment and road etiquette, while you are at work, can reflect well or badly on your company and, therefore, on your employment.

If you find yourself on the road for business—especially when you are driving a company vehicle—recognize that your behavior on the road is more visible than your behavior in a stationary location. Consider how many people can see you when you are in your vehicle.

“Rules of the road” are a common denominator in all businesses. Nearly all employers consider them to be as important as their other policies and procedures. If you drive as part of your job responsibilities, remember that your employer should never have to tell you to pay attention to speed limits and drive responsibly.

Your road etiquette while you are working is every bit as important as your responsible behavior in the workplace. Operating a motor vehicle demands the same attention as operating a piece of heavy machinery. It requires concentration and focus. Safety is always paramount in the business vehicle.

Don’t let personal problems affect your work

Find a common balance between your personal life and your time at work. This may not be easy to do; it takes conditioning and discipline. Stay focused at work and refrain from bringing personal issues with you to the workplace.

Employers and supervisors can relate to the struggles of balancing family life and career. It is not easy for anyone. However, work is work, and your time spent on the job must be focused on the tasks of your job.

Don’t take personal calls on the job. If you have personal matters to take care of, do it during your break time. Tell your spouse and children to call you only for emergencies. They are your support team. You need their help to make this work. They must understand the importance of your work and your need to avoid interruptions that could affect your activities and focus.

It may be difficult, but don’t let personal problems affect your performance. Make an effort to limit or eliminate interruptions caused by personal issues. This takes a deliberate effort to do, but your customers deserve your undivided attention.

Bottom line

Your job doesn’t cease to exist when you are away from it. A police officer is still a police officer when she’s not in uniform. A factory worker is still a factory worker when he’s not on the clock. You get the idea. There is no vacation from your vocation. Pay attention to issues outside the workplace that can affect your tenure.

Next week I will dial up a remedy for the negative impressions customers have of telephones in the workplace.

Discuss

About The Author

100 Customer Service Tips by Larry Williams’s picture

100 Customer Service Tips by Larry Williams

For more than 20 years, Larry Williams has been a respected public speaker, journalist, and business entrepreneur. He is recognized and awarded for his business professionalism, community service, and national involvement in a very high-profile child abduction case. Through his leadership, educational offerings, and public speaking, Larry Williams has set a standard for customer service that is recognized and emulated regionally and nationally; and he “tells it like it is” in his book, Customer Service A to Z.