Editor’s note: This is the second of a four-part video interview with Juran Institute’s CEO, Joseph DeFeo, and hosted by Quality Digest’s CEO, Jeff Dewar. View part one here.

In this part of my video interview with Juran Institute president and executive coach, Joseph De Feo, we discussed where the quality profession is going. His answers caught me completely by surprise.

We quickly shifted away from the quality manager’s job to what businesses need today to become... successful(!). At 1 minute 55 seconds into the video, De Feo told me, “… because the people outside the world of quality are thinking beyond that (quality)… how can I make my company successful, how can I be more competitive, how can I run a better business? And when you think that way, you start looking for the best methods, the best way to achieve that. In other words, business people tend to evolve, and keep up with current trends, but the quality profession has this tendency to learn it once and evolve very slowly.”

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