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Incorporating ‘People Improvement’ in Lean Six Sigma Initiatives

Organizations aiming for industry leadership must understand and deploy people equity

James Brewton
Tue, 12/20/2011 - 15:23
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Lean Six Sigma has proven itself as an effective strategy for business success in both private and public sectors. The methodology has helped enterprise leaders recognize business processes as engines that drive performance excellence and help to deliver value. Lean Six Sigma offers a comprehensible road map, tools, and techniques for achieving superior performance.

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Many organizations that were considering lean Six Sigma or actually engaged in pilot initiatives at the outset of the recent economic decline are now embracing the methodology as a way to achieve long-term improvement and sustain customer loyalty as they weather slowdowns and uncertain forecasts.

Companies that successfully plan for and deploy lean Six Sigma will achieve improvements in both their top and bottom lines; however, significant long-term benefits to organizations’ employees, and customers might be unrealized unless these companies recognize and close a critical gap in today’s conventional lean Six Sigma approaches.

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Comments

Submitted by muthurmana on Thu, 12/22/2011 - 00:07

Comment for article on People Improvement

Nice article Jim. Enjoyed reading it.

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Submitted by snuwar on Tue, 04/03/2012 - 10:51

Thanks for an outstanding article

As a manager of a global market research/customer feedback program I truly appreciate this article.  Employee engagement as a central focus in any organization is a work passion for me.

I truly believe companies that emphasize employee happiness and engagement tend to have downstream efficiencies that ultimately lead to increased customer loyalty. Treat your people right and they will run through brick walls to help you and your customers.  There's plenty of research supporting this theory along with many real world examples in B2C and B2B.

I've had the opportunity to work with internal clients on designing and improving various internal business processes as part of my role and am now beginning my journey down the lean Six Sigma path...exciting times.

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