Is enterprise resource planning (ERP) software helping or hindering quality? Many companies that purchased their first ERP package years ago now find that the system is hindering their efforts to adopt new quality initiatives, including lean manufacturing and Six Sigma. Since the purchase several years ago, the business has changed, and the ERP system wasn’t flexible enough to keep pace. Perhaps it was the wrong system. The wrong ERP system selection is more apparent than in the engineer-to-order (ETO) manufacturing sector.Following are some areas of ERP deficiency for the ETO manufacturing environment:

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