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This Week in Quality Digest Live
Customer Care Features
Knowledge at Wharton
Companies can benefit themselves if they bring out the altruistic side of their consumers
Annette Franz
You can’t transform what you don’t understand
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Create a competitive advantage by tailoring technology to customer relationships
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Give customers what they want, keep storage costs under control
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You may think you are, but most are probably not

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Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
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Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Quality Digest Live -- June 21, 2019

Video Information

QDL for June 21, 2019

What marketing and industrial technology have in common

 

Technology overtakes us in the blink of an eye. And it's no surprise that the first people to latch onto these technologies are marketing people. James Soto, founder and CEO of INDUSTRIAL, explains.

 

 

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