Featured Product
This Week in Quality Digest Live
Management Features
Constance Noonan Hadley
The time has come to check whether the benefits of teamwork still outweigh the costs
Naresh Pandit
Enter the custom recovery plan
Anton Ovchinnikov
In competitive environments, operational innovation could well be the answer to inventory risk
Julie Winkle Giulioni
The old playbook probably won't work
Sarah Schiffling
But supply chains will get worse before they get better

More Features

Management News
Program inspires leaders to consider systems perspective for continuous improvement and innovation
Recent research finds organizations unprepared to manage more complex workforce
Attendees will learn how three top manufacturing companies use quality data to predict and prevent problems, improve efficiency, and reduce costs
More than 40% of directors surveyed cite the ability of companies to execute as one of the biggest threats to improving ESG performance
MIT Sloan study shows that target-independent compensation systems can be superior
Steps that will help you improve and enhance your employee recruitment, retention, and engagement
300 Talent acquisition leaders and HR executives from companies gather in Kansas City
FedEx demonstrates commitment to customer-focused continuous improvement

More News

Kate Zabriskie

Management

The Power of Potential: Planting the Seeds for Success, One Person at a Time

Imagine if everyone in your workplace realized even half of their potential

Published: Wednesday, April 27, 2022 - 12:02

‘Kendra, I think you’re going to do wonderfully at this next task. You have a good eye for detail, and that’s exactly what’s required here.”

“Tom, you have a real knack with people, and I’d like you to take on a temporary role in account management. I think you will thrive based on what I’ve seen you do with our internal customers.”

“When I was asked to recommend someone to head the new department, I immediately thought of you. You learn quickly, you work hard, and you’re good at bringing a team together. These next few months are going to be a heavy lift, and I can’t think of anyone else better suited to the task.”

Like gardeners planting seeds, people who spot potential can help others produce results they may never have imagined for themselves. By following a few steps, anyone can learn to see the future success in others.

Step One: Start with strengths

Pay attention to what’s special. Everyone has talents, and great potential-spotters zero in on those gifts. Is someone organized, great with people, quick to pick on new activities, or mechanically inclined?

Step Two: Look in less obvious areas

Once you’ve identified the visible strengths, start looking in less obvious places. You may uncover a hidden talent. An average performer may become exceptional with a little help from the power of suggestion.

Step Three: Stick with sincerity

It’s one thing to recognize a spark before you see it. It’s another to tell people they’re good at something when there is significant evidence to the contrary. Most people can spot insincerity from a mile away, so it’s important to remain sincere.

Step Four: Identify opportunities

In addition to recognizing possibility, great potential-spotters are on the lookout for the places where others can shine. They know opportunities come in all shapes and sizes. Sometimes the opportunity is a task or project. Other times it’s a position or some other responsibility.

Step Five: Bring the person and the opportunity together in the right place

Great potential-spotters understand not only who and what to pair, but also how to introduce the opportunity. Sometimes these conversations are casual, and other times they’re formal meetings. Which type to hold largely depends on the person and the task. And because every circumstance is different, it’s important to be deliberate. If the task is part of routine work, a short conversation held in public may be appropriate. Conversely, when presenting a large project or new position, a formal meeting might be a better option.

Step Six: Connect what and why

Potential-spotters follow a formula. They recognize a person’s strength, how it fits with the opportunity, and why the match makes sense.

“Julie, you’ve always done well with spreadsheets. I think you’d be a good fit for the position that’s opening in inventory management. Their system is similar to what you’ve been working with. In the role, not only would you be able to use what you currently know, but you’d also grow your skill set and open yourself to additional opportunities.”

“Ben, I’ve been watching you work. You know how to follow the SOP, and now I think you’re ready to increase your speed. You’re diligent in your approach to what you do, and your attitude is certainly one of ‘can do.’ I’d like to get you some additional time on the line later today. I know you could be one of our top performers with some practice.”

Step Seven: Prepare for a range of reactions

People react to potential-spotters in a range of ways. Some embrace what they’re told and look forward to tackling whatever opportunity the spotter highlights. Others get bogged down in self-doubt and require additional reassurance. And from time to time, the spotter meets with rejection when the person with the potential doesn’t immediately, or for that matter, ever, embrace the opportunity. A good potential-spotter is ready for anything.

Step Eight: Set the stage for success

Sometimes people with great potential fail because of factors that have nothing to do with the person or the opportunity. Exceptional potential-spotters keep this in mind. To the extent they can, they pave the way for success with training, exposure to information, time to practice new skills, and other appropriate resources.

Step Nine: Embrace all results

When people meet with success, potential-spotters acknowledge it, and they’re well on their way toward finding additional opportunities to build on what’s been achieved. On the other hand, when people and opportunities don’t come together well, a good potential-spotter takes the situation in stride and finds other avenues in which people can thrive.

Step 10: Make time for spotting

Potential-spotting can happen organically, but it can happen more often when you set aside time to think about it. Scheduling spotting time can yield great results. Great potential is in everyone, and when it’s unleashed, it compounds. Success builds success.

Imagine if everyone in your workplace realized even half of their potential. What could people achieve alone and together? Probably more than they do now. So, whose potential do you need to spot today?

Discuss

About The Author

Kate Zabriskie’s picture

Kate Zabriskie

Kate Zabriskie is the president of Business Training Works Inc., a Maryland-based talent development firm. She and her team help businesses establish customer service strategies and train their people to live up to what’s promised. For more information, visit www.businesstrainingworks.com.