Featured Product
This Week in Quality Digest Live
Management Features
Constance Noonan Hadley
The time has come to check whether the benefits of teamwork still outweigh the costs
Naresh Pandit
Enter the custom recovery plan
Anton Ovchinnikov
In competitive environments, operational innovation could well be the answer to inventory risk
Julie Winkle Giulioni
The old playbook probably won't work
Sarah Schiffling
But supply chains will get worse before they get better

More Features

Management News
Program inspires leaders to consider systems perspective for continuous improvement and innovation
Recent research finds organizations unprepared to manage more complex workforce
Attendees will learn how three top manufacturing companies use quality data to predict and prevent problems, improve efficiency, and reduce costs
More than 40% of directors surveyed cite the ability of companies to execute as one of the biggest threats to improving ESG performance
MIT Sloan study shows that target-independent compensation systems can be superior
Steps that will help you improve and enhance your employee recruitment, retention, and engagement
300 Talent acquisition leaders and HR executives from companies gather in Kansas City
FedEx demonstrates commitment to customer-focused continuous improvement

More News

Management

How Your Personal Relationships Impact Your Professional Ones

We all naturally and unthinkingly adopt a role in all our relationships

Published: Thursday, June 22, 2017 - 12:02

Lucy felt hollow and dissatisfied. She was a star performer and had just helped her team clinch a large government deal that they had been working on for months. At the celebration that evening, Lucy was forced to put on a smile and a dynamic front. She had good relationships with her team members and would describe her relationship with her boss as positive, though she had a sense of dissatisfaction—like feeling half-full after a meal.

Lucy’s conclusion was that it was time for her to move on. She brushed up her CV and started speaking to recruiters, believing, or rather hoping, that a new job would evict this sense of hollowness and dissatisfaction. After a couple of conversations, Lucy realized that she was unable to convincingly articulate what it was that would excite her.

Like Lucy, many of us would lean toward changing our external environment as a panacea for the dissatisfaction or struggles we face in our work, relationship, or career. Without deep and accurate introspection, this often results in temporary relief, with the underlying currents rising up once again in the new environment.

Ghosts of the past

Lucy’s eureka moment came when she was having a conversation with a close friend who remarked that her boss sounded like Lucy’s sister. Lucy brushed it aside at first, but as she talked it through with her friend, there were important similarities.

Lucy was the younger of two sisters. While she was accomplished in her own right, her sister had outshone her academically and athletically. Lucy’s sister would often get her way in family discussions, such as what movies they would watch, or where to have dinner. While Lucy might protest or voice her opinion at times, she often went along with her sister’s wishes for the sake of harmony, something her parents value. Other than this, Lucy’s relationship with her sister was generally positive; she recalls their relationship fondly with many happy childhood memories playing and making mischief together. Lucy’s sister clearly played the dominant role in their relationship while Lucy was the fun-to-have-around, subordinate younger sister—like green shoots that adorn a potted flower that would be noticed on their own if they were not always in the flower’s shadow.

Lucy’s relationship with her boss was much like the one she has with her sister. While she generally liked her boss, she never seemed to be able to assert herself or make her voice heard. Lucy also realized that she had an unspoken desire to be like her boss, a high-achiever, much like her sister. This experience was very similar to how Lucy felt in relation to her sister—she always wanted to emulate her sister’s success, to gain the attention and make the decisions, but had always somehow ended up suppressing her own assertiveness. Lucy’s response to both her boss and sister was the same: Be fun and useful to have around, but subordinate her own thoughts for the sake of group harmony.

Lucy is not alone in her experience. Like many of us, she had naturally adopted the same thoughts, feelings, and behaviors she had with her sister with her boss. Without being aware of it, Lucy had “confused” her boss with her sister. Lucy’s thoughts, feelings and behaviors, and the resulting feeling of hollowness and dissatisfaction in her relationship with her sister was thus similarly experienced in her relationship with her boss.

Being aware of this connection is the first step in resolving the bigger issue at hand. This awareness allows us to be able to regulate ourselves and to recognise “irrational” reactions. Importantly, this liberates us from the position of non-choice: Like Lucy, who can choose to respond like an independently minded person, or when appropriate, like the 10-year old little sister she was. Neither role is right or wrong, but this awareness allows us the option to choose the outcome.

Our role identities

We all naturally and unthinkingly adopt a role in all our relationships. From parent-child to boss-subordinate, or team-leader to team-member, many of these roles that we adopt naturally are often influenced by our most significant relationships. These would be relationships where we have strong emotional ties. They have the strongest impact on how we naturally view and respond to people and situations. 

But are we the average of the people we spend most time with? Not quite, as we do not see high-performing mentors becoming like their lower-performing mentees, or a manager who delegates adopting the behaviors of micromanaging peers. More accurately, it is the role adopted by each person in the relationship that influences the thoughts, feelings, and behaviors in that relationship. The roles we adopt, especially in our significant relationships, are most critical to how we respond to the people and situations around us and often are unconsciously transferred to other similar relationships in our workplace, relationships, or career.

If in our childhood, we grew up suppressing our own assertiveness, or felt undervalued or unloved by our parent, those feelings and unspoken desires often manifest themselves in the roles we take on: the rebellious colleague, the insecure over-achiever who is driven to win approval, or the dramatic, attention-seeking co-worker.

The way forward

Fortunately, we are not doomed to repeat and transfer our unsatisfactory experiences within our significant relationships. A deep understanding of the roles we either naturally adopted or were forced into within our significant relationships could provide insight. Understanding these roles and common themes among them would help us to be more aware of our unconscious displacement of these issues to other aspects of our lives. By making the unconscious conscious, we can modify our roles within our relationships and our response to situations.

As for Lucy, she decided she was done playing the subordinate and would start taking on the role of rising star. She recalled a moment when she was 10, when she won an argument with her classmates and had her suggestion for the theme for the class party adopted by the teacher. This memory etched itself as a potent reminder of her capacity to be assertive and is a template upon which she can build her actions to challenge the repetitive pattern of unsatisfactory subordination.

Lucy is now able to better articulate what she was looking for in a job and how to renegotiate important but unsatisfying relationships. She has a heightened awareness of her initial reluctance to “step up” when working with a high-achieving, dominating co-worker—she would recall times when she was successfully assertive. As a result, Lucy is now able to work with her boss in a more satisfying way and has become more effective in her job. She now looks for and crafts her existing roles and relationships into those where she adds value as an equal partner, as a rising star.

This article first appeared in the April 14, INSEAD.

Discuss

About The Authors

Roger Lehman’s picture

Roger Lehman

Roger Lehman, a senior affiliate professor of entrepreneurship and family enterprise at INSEAD, is the director of the Executive Masters in Consulting and Coaching for Change Program. In addition, he designs and teaches in both open and company specific programs, providing a focus on executive leadership, leading innovation, personal and professional development, change management and high performance teams. Lehman holds master’s degrees in social work, and psychiatry and religion, as well as a Ph.D. in clinical psychology.

Julius Koh’s picture

Julius Koh

Julius Koh is a coach, speaker, and data enthusiast. He is the Asia-Pacific manager at Spencer Stuart and a graduate of INSEAD’s Executive Master in Consulting and Coaching for Change (EMCCC). He is based in Singapore and works across Asia.