An overwhelming majority of organizations have inadvertently created an “us vs. them” culture. They turn much of their focus and many of their resources away from serving the customer and instead direct them toward fighting one another and vying for power. Or they have given up and are just “doing time.” Losses are rarely caused by the economy or stiff competition; they are self-inflicted and mainly caused by infighting and various forms of conflict.

In essence, people who work in an “us vs. them” culture do so out of necessity. Their days are often focused on the internal problems of the organization rather than on providing better customer service, product improvement, and increasing revenue. Oddly enough, these people started their careers with the best intentions, but over time, small issues turned into overwhelming conflicts until staff and management were reduced to incessant gossiping, finger-pointing, and blaming.

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