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If Getting the Facts Means Having to Ask

Solving problems with journalism techniques and critical thinking

Jack Webb as Sgt. Joe Friday, and Harry Morgan as Officer Bill Gannon, Dragnet. Credit: Public domain, Wikipedia.

Mark Hembree
Wed, 07/12/2023 - 12:03
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Pick a problem—any problem. As soon as you have one without an immediate answer, we can begin.

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Perhaps you’re a quality professional, an auditor, a systems analyst, or just the person your boss sent to find out what the heck is going on around here. Whether you have a problem on your plant floor or in your C-suite, if you’re the one tasked with finding a solution, you’ll have to talk to people and ask questions.

That means asking the right questions of the right people to find your answers and solve a problem. But, to paraphrase either Socrates or Donald Rumsfeld, you don’t know what you don’t know.

How do you find the right questions? Throughout the fact-finding process, critical thinking is, well, critical. When you have to find facts and assemble a report, you can also look to journalism for advice and ideas on forming an interview and telling a story. News reporters do it every day.

 …

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