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CRC Press


True Kaizen

Management's role in improving work climate and culture

Published: Tuesday, December 12, 2017 - 12:00

(CRC Press: Boca Raton, FL) -- Released in November 2017, is the book, True Kaizen: Management's Role in Improving Work Climate and Culture, by Collin McLoughlin and Toshihiko Miura (Productivity Press, 2017).


  • Cross cultural insights from the authors (North American and Japanese)
    • A 21st century perspective on lean and kaizen
    • Case studies from decades of international consulting
    • The latest insights from Japan’s top lean innovators
    • A direct lineage of kaizen philosophy passed down from Taiichi Ohno


What does it take to manage an organization to success? No matter what industry you are in, an organization is primarily a group of people. This book focuses on that ever-important human element. In the rush to get “lean,” many organizations focus solely on tools for increasing productivity, but where do these tools come from? In this book, Collin McLoughlin and Toshihiko Miura look back on their decades of international consulting experience to examine how organizations around the world have transformed on a cultural level by respecting the people who work within them and leveraging their creativity to solve problems.

As the workforce becomes more knowledgeable, skillful, and more perceptive of its needs and wants as employees, the ability to reach the true potential of an organization becomes more and more difficult. Managers must look at each individual element of an equation like this in order to fully understand how to achieve an answer. They must begin to answer more focused questions, such as:

1. How productive is the existing work climate and culture?

2. How do employees, as individuals, navigate the existing work climate? (How do they deal with day-today issues with each other?)

3. Where and how are individuals and their work processes assessed?

4. What obstacles do employees face every day, and are they empowered to fix these obstacles?

5. What role does leadership play at each level of the organization (looking at the organization in layers of management)?

True Kaizen addresses these challenges by focusingon three main aspects of leadership and management:

1. Addressing and improving the perspective of management: The ideas presented in this book are not limited to a certain industry or field of work, but can be applied in any setting because they speak to a universal human element.

2. Exploring and improving work climate: Organizations are social entities, operating within their own controlled environment. This book will explore the factors that contribute to, and encourage, a positive work climate.

3. Observing and eliminating wasteful work processes: Observing wasteful activities and work processes requires a refined perspective. The case studies presented illustrate the How and Why to help refine expertise. 

About the book authors

Collin McLoughlin

Collin has lead more than 40 kaizen study missions to Japan to benchmark and mentor leading organizational leadership. He is recognized for designing, coaching, and advising some of the most influential businesses in the world, including Carl Zeiss, Seattle Children’s Hospital, Mars, Harvard Medical, Siemens, Heinz, and Dole just to name a few.

Collin has championed total organizational change across 12 industries including healthcare. His knowledge of 21st century kaizen has allowed him to author more than 800 books, training materials, workshop packages, and subject-based lesson videos to help organizations succeed at creating sustainable improvement systems.

Toshihiko Miura

Miura has helped organizations around the world achieve kaizen transformations regardless of their industry. His kaizen training is especially unique and invaluable as he first focuses on developing morale and the engagement level of each worker. After he confirms there is a true commitment toward kaizen from every individual within an organization, he then guides companies through meaningful transformation.

He has learned the true meaning of kaizen from sensei Hitoshi Yamada, who was a direct student of Taiichi Ohno. He has worked with Yamada’s Personal Education Center  to spread this knowledge throughout Japan.


About The Author

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CRC Press

CRC Press, a division of Taylor & Francis Group, is a preeminent publisher in public administration and policy; medicine; life, pharmaceutical, food, environmental, and forensic sciences; engineering; business; technology; mathematics; and statistics. CRC Press provides immediate access to information through myriad electronic products. CRCnetBASE, its collection of online databases, provides a portal to an ever-growing supply of information. Productivity Press, a premier source of information and learning tools on organizational and continuous improvement, is part of CRC Press.