Featured Product
This Week in Quality Digest Live
Lean Features
Gleb Tsipursky
Strategies to navigate our increasingly disrupted environment
Maria Guadalupe
A new study suggests that investing in soft skills will result in higher individual—and national—productivity
Jake Mazulewicz
There isn’t one magic bullet, but rather a ‘consolidation of subtleties’
William A. Levinson
We must train ourselves to recognize the waste around us
Jeetu Patel
Two studies shed light on how work cultures need to evolve

More Features

Lean News
Weighing supply and customer satisfaction
Specifically designed for defense and aerospace CNC machining and manufacturing
From excess inventory and nonvalue work to $2 million in cost savings
Tactics aim to improve job quality and retain a high-performing workforce
Sept. 28–29, 2022, at the MassMutual Center in Springfield, MA
Enables system-level modeling with 2D and 3D visualization, reducing engineering effort, risk, and cost
It is a smart way to eliminate waste and maximize value
Simplified process focuses on the fundamentals every new ERP user needs
DigiLEAN software helps companies digitize their lean journey

More News

Lean

The Rising Importance of Soft Skills in Driving Productivity

A new study suggests that investing in soft skills will result in higher individual—and national—productivity

Published: Wednesday, November 23, 2022 - 12:01

Soft skills, the behavioral and social traits that enable individuals to work harmoniously with one another, aren’t just nice to have. They’re essential for the growth of a nation.

In France, 60 percent of employers consider soft skills, such as the ability to organize, adapt, and work in teams, to be more important than technical competencies. However, France is far behind other developed economies when it comes to its stock of soft skills.

In our report for the Conseil d’Analyse Economique, an independent advisory group for the French prime minister, we estimated how much France could benefit by closing its soft skill gaps and enable the expansion of sectors that are projected to see total factor productivity growth in years to come.

Measuring the gap

To estimate France’s soft skills deficit, we ranked 18 developed countries using data from the OECD Programme for the International Assessment of Adult Competencies (PIAAC). The results indicated that France has the third-lowest average level of soft skills, ranking just above Germany and Japan. The United States, Czech Republic, and Denmark took the top three spots.

Furthermore, this skill gap was as prevalent among highly educated individuals as those who hadn’t attended university, implying that France’s soft skills deficit isn’t limited to certain education groups.

France’s lack of soft skills isn’t just an issue among its adult population. Another OECD survey found that French school students are less persevering, less efficient in problem solving, and exhibit lower levels of internal locus of control relative to their American, German, and Northern European counterparts. Prior research has shown that the French education system fails to develop collectiveness and collaboration among students.

How soft skills influence productivity

During the last 40 years, occupations requiring strong social skills—the traits that enable individuals to interact appropriately in a given social context—have become increasingly important. We measured the evolution of social skills used in the French and American labor forces from 1982 to 2020, using employment stock data. In both countries, we observed a rise in occupations that require social skills, and a slowdown in the growth of occupations with lower social skill requirement.

Occupations that require high social and high math/analytical (HSHM) skills include engineers, finance professionals, doctors, teachers, and production and operations managers. In France, the share of those employed in such occupations grew as much as nine percentage points between 1982 and 2020. However, by 2020, France still had a lower share of occupations that require high social skills than the U.S.

While a lack of high-quality data makes it difficult to establish a causal link between soft skills endowment and productivity, we found evidence suggesting that productivity grew in industries that utilized more soft and analytical skills, and stagnated or declined at the aggregate level. In other words, industries that employ more HSHM workers exhibit higher productivity trends over time.

Next, we assessed the returns from soft skills by estimating wage regressions in France. The results showed that a one standard deviation increase in soft skills is associated with a 4.2-percent increase in hourly wages, and a one standard deviation increase in numeracy skills is associated with a 4.4-percent increase. Put simply, the correlation between individual wages and soft skills is as high as the correlation between individual wages and numeracy skills. These results were consistent with previous research that estimated soft skills to be at least as important as numeracy skills.

When looking at differences by education level, we found that returns to soft skills were positive for individuals with and without tertiary education, and slightly higher for tertiary-educated individuals.

How to close the gap

A number of targeted early-childhood and school interventions have been proven to enhance soft skills and outcomes later in life. For example, recent research found a causal link between childhood soft-skills training and long-term outcomes, including higher trust and self-control, better school performance, lower criminality, higher employment, and lower dependence on social transfers as adults. We propose that a greater focus on soft skills development in French schools is necessary to provide children with important tools for the future, as they are currently at a disadvantage relative to their OECD peers. This will, however, require deep changes in the French education system.

In addition, we suggest that the French government extend its assessment of soft skills of school-age children to all schools. This would allow stakeholders to track the evolution of these crucial skills, facilitate the evaluation of policies and reforms at a larger scale, and signal France’s commitment to prioritize the soft-skills agenda. Finally, it could help position France as a pioneer in taking soft skills seriously at large scale.

But soft skills are malleable and can be developed in adulthood, too. On-the-job training programs can play a part in increasing the level of soft skills. For example, a randomized controlled trial in India was conducted to evaluate the returns on social skills training provided to employees of a large garment-export firm. The training incorporated topics such as time management, effective communication, problem solving, and financial literacy. Consequently, there was a 10-percent increase in garment production, a 12-percent increase in efficiency, and workers were able to perform more complex tasks.

There are clear avenues to increase the soft skill capabilities of children and adults. Investing in these skills will have positive effects in the long run and yield high returns on investment. Ultimately, an investment in soft skills will pay for itself.

First published Oct. 31, 2022, on INSEAD Knowledge.

Discuss

About The Authors

Maria Guadalupe’s picture

Maria Guadalupe

Maria Guadalupe is an associate professor in the Economics and Political Science department at INSEAD, the academic director of the INSEAD Randomized Control Trials (RCT) Lab, and a member of the European Competitiveness Initiative at the school.

Bryan Ng’s default image

Bryan Ng

Bryan Ng is an assistant researcher at INSEAD.