The transformative potential of generative AI in learning and development (L&D) is a topic of growing interest among business leaders. And if you think your workers aren’t using generative AI, you could be seriously off base.

According to a global study of 14,000 workers in late 2023 by Salesforce, 28% of workers already use generative AI at work, with more than half not having received formal approval. A 2023 McKinsey report had similar findings. No doubt, the numbers are far higher by now.

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