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Harrington Institute

Health Care

Vinod Prabhu Awarded Harrington Best TQM Thesis

Medication delivery improved at Indian hospitals

Published: Monday, April 11, 2011 - 14:11

(Harrington Institute Inc: Los Gatos, CA) -- The Harrington Best TQM Thesis Award was presented this year to Dr. Vinod Prabhu at the opening ceremony of the Quality Congress 2011 for his paper “Six Sigma Report on Reduction of Medication Delivery Turnaround Time for Newly Admitted In-Patients.”

Prabhu’s team chose to focus on the medication delivery process for newly admitted patients. Using the define, measure, analyze, improve, control (DMAIC) model, the team was able to chart the process map, observe and note down the time it took for the medication to be delivered, analyze the various bottlenecks and delays, and make recommendations for improvement based on their study using statistical analysis.

Team members spent 72 days applying Six Sigma techniques at a leading hospital in Sharjah of the United Arab Emirates. They split the time into five segments, assigning each segment to one of the DMAIC principles, and treated the new patients as “customers.”

In 2006, the Hamdan Bin Mohammed University (formerly the e-TQM College) in Dubai and European partners from the European Universities Network established the Harrington Best TQM Thesis Award to encourage pioneering and original research work in the field of total quality management (TQM).

The award is meant as a special tribute to H. James Harrington and “in recognition of his unique and immense contribution to spreading the teachings of TQM throughout the world and through assisting thousands of organizations improve and reap out its benefits.” This award is given out annually.


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Harrington Institute

The Harrington Institute is a global management consulting firm and a leading advisor in business strategy, organizational excellence, and performance improvement. The Harrington Institute advises clients in a wide range of sectors and regions, working with leading business corporations, governments, and international organizations and help them create competitive advantage by building essential capabilities. The Harrington Institute has three locations in North America—Los Gatos, California; Orlando, Florida; and Ottawa, Ontario, Canada.