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Twelve Ways to Improve Procedures

No one should be the victim of poorly written SOPs

The QA Pharm
Mon, 04/06/2015 - 15:13
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At the risk of sounding like a pharmaceutical quality assurance heretic, standard operating procedures (SOPs) often don’t work as intended. In fact, they can do more harm than good by giving a false sense of security: “We must be OK; we have procedures for that.”

Having procedures is certainly important. The U.S. Food and Drug Administration (FDA) cites the absence or inadequacy of procedures as a compliance problem. Industry spends a lot of money on staff and infrastructure to put procedures in place. And ironically, more money is spent on validating a document management system than ensuring that the SOPs that flow through the system are effective.

Procedures are often more form than function. Words on a page don’t necessarily make things happen as intended. I have observed the general neglect of procedures for many years and have concluded that there are common reasons why procedures don't work.

Let me turn the problems around and list these 12 ways to improve the effectiveness of procedures.

1. State the purpose of procedures

Without a clear understanding of why we place such a high value on procedures in our industry, we can easily end up with a random collection of documents that vary in quality and content as much as the skills and viewpoints of the authors who create them.

 …

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Comments

Submitted by shrikale on Mon, 04/06/2015 - 13:35

Thank You for Shraring Your Wisdom

I was forwarding links to the post even before I had finished reading it. It was that important. I hope others heed your suggestions.

Best regards

Shrikant Kalegaonkar (Twitter: @shrikale, LinkedIn: https://www.linkedin.com/in/shrikale, Blog: https://shrikale.wordpress.com)

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Submitted by Dan Nelson on Tue, 04/07/2015 - 09:58

Nice

Good article. It combats the idea that for each of a standard's requirements, organizations are supposed to dream up a process for it (and thus a procedure describing each of these dreamed-up processes).

"You shall identify product." 

"Yep, we identify product. We even have a PROCESS for it--look at our "Product Identification" procedure."

"You shall handle customer property with care."

"Yep, we handle customer property with care. We even have a PROCESS for it--look at our "Customer Property" procedure."

"You shall apply risk-based thinking." 

"Yep, we apply risk-based thinking. We even have a PROCESS for it (that demands use of FMEAs)--look at our "Risk-Based Thinking" procedure and all of our completed FMEAs.

"You shall apply good sense."

"Yep, we apply good sense. We even have a PROCESS for it--look at our "Applying Good Sense" procedure. 

"You shall stand on your head." 

"Yep, we stand on our head. We even have a PROCESS for it--look at our "Stand on Our Head" procedure . . ."

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