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Researcher Takes on ‘Empathy Fatigue’ in the Workplace

Distancing and dehumanizing behavior actually compounds problem

UC Berkeley NewsCenter
Mon, 12/12/2011 - 12:02
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A nurse refuses to help an ailing alcoholic who is upset to find a hospital detox unit closed. A hospital clerk brushes off a deceased woman’s grieving family as they try to pay her bills and claim her belongings. A charge nurse keeps the mother of gunshot victim from seeing her son, saying the emergency room is “too busy.”

These harsh, real-life scenarios helped inspire Eve Ekman, a doctoral student in social welfare at the University of California, Berkeley, to study empathy burnout in the workplace, a condition expected to skyrocket this year due to the stress caused by the nation’s financial crisis.

https://lh3.googleusercontent.com/Df0CaIy6jb_1yksOvbTwsSr3OlUOG55UbLjdoN53aqnQG1kcmUWKOj1MV0sr5bNmX3nlv2Ywgf1lWTnhYcqNKAJ43V_bKnvaVyof9-4tTAOx5i8gRwY
Eve Ekman

 

“Many professionals used to burn out and leave their jobs. Now they burn out and stay,” says Ekman, who has worked as a crisis counselor at San Francisco General Hospital for the last five years.

 …

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