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Reducing Wait Times at the Doctor’s Office

MIT spinout helps healthcare providers schedule patients more efficiently

MIT News
Wed, 08/10/2016 - 16:22
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Ever waited way too long at your doctor’s office for an appointment to start? Those long waits may soon be over. A schedule-optimizing software developed by MIT spinout Arsenal Health gets more patients seen more quickly and could soon be used by thousands of healthcare providers across the country.

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Arsenal Health’s schedule-optimization service began as a pitch at MIT Hacking Medicine, a hackathon that aims to solve problems in healthcare. The service analyzes scheduling and other data to predict which patients might not show up to appointments. Healthcare providers can then double-book over those potential no-show patients or prioritize their outreach as needed.

Due to the percentage of patients who cancel too late or don’t show up for appointments, double-booking is often a necessary evil for healthcare providers that see high volumes of patients. Double-booking allows front-end staff to move patients around to make up for the no-shows, and enables more patients to be seen overall. This helps save time and money. However, if both parties show up for a single appointment slot, one person must wait longer.

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