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This Week in Quality Digest Live
Customer Care Features
David Dubois
Create a competitive advantage by tailoring technology to customer relationships
Alex Bekker
Give customers what they want, keep storage costs under control
Annette Franz
You may think you are, but most are probably not
Bill Laverty
Quality and technology work together to maintain supply chain efficiency
Tara García Mathewson
Cognitive strategies instruction moves students toward achieving knowledge transformation

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Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Dirk Dusharme @ Quality Digest

Customer Care

Inside Quality Digest Live for Oct. 26, 2018

What kind of review would you give the Bates Motel?

Published: Wednesday, October 31, 2018 - 11:59

In this episode we look at a history of quality, how you serve your customer in the housing industry, and what makes a good review.

“Young couples ‘trapped in car dependency’”

Building entry-level housing along highways may give couples the chance to buy a home, but at what cost to them and the environment?

“The Quality Profession: Where It's Been, Where It's Going,” an interview with Barbara Cleary of PQ Systems

We talk to a 35-year veteran of the quality industry about the changes she has seen in the industry.

“Perfect Information: Customer Reviews That Influence Purchasing Decisions”

Want to leave a customer review that is meaningful and gets readers attention? Here’s how.

Off script: There's an election coming up. Will a change in the make-up of Congress have an impact?

Our next episode of Quality Digest Live comes to you this Fri., Nov. 2, 2018. You can watch either via our home page or our dedicated player page. See you then!

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About The Author

Dirk Dusharme @ Quality Digest’s picture

Dirk Dusharme @ Quality Digest

Dirk Dusharme is Quality Digest’s editor in chief.