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Photo credit: Samuel Ferrara.
Anthony D. Burns
Quality is related to processes. A process is “a series of actions or steps taken in order to achieve a particular end.” It doesn’t matter whether the process is the handling of invoices, customers...
    Confidence intervals show the range of values we can be fairly, well, confident, that our true value lies in, and they are very important to any quality practitioner. I could be 95-percent confident the volume of a can of soup will be 390–410 ml. I could be 99-percent confident that less than 2...
    A lot of people in my classes struggle with conditional probability. Don’t feel alone, though. A lot of people get this (and simple probability, for that matter) wrong. If you read Innumeracy by John Allen Paulos (Hill and Wang, 1989), or The Power of Logical Thinking by Marilyn vos Savant (St....
    Some properties of a probability model are hard to describe in practical terms. The explanation for this rests upon the fact that most probability models will have both visible and invisible portions. Understanding how to work with these two portions can help you to avoid becoming a victim of those...
    There are many subjects that we cover regularly here at Quality Digest. Chief among these are standards (ISO 9001 or IATF 16949, for example) methodologies (such as lean, Baldrige, or Six Sigma), and test and measurement systems (like laser trackers or micrometers). One topic, however, is...

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