Join Join Quality Digest Editor in Chief, Dirk Dusharme and TÜV SÜD’s vice president of medical health services, Richard DeRisio, for the webinar “Effective Strategies for Complaint Management,” on May 19, 2015, at 2 p.m. Eastern/11 a.m. Pacific.

This webinar will cover the areas below where members of quality organizations can support complaint management and to help reduce risk for their organization: 

• Original and updated risk assessments
• Failure investigations and analysis
• Corrective and preventive actions to reduce complaints
• Application of statistical tools to trending
• Redesign of products and processes to improve performance
• Management of complaint-handling operations

About the presenter
Richard DeRisio is vice president of Medical Health Services, Americas for the German notified body, TÜV SÜD. DeRisio has led global quality, regulatory, clinical, and government affairs organizations in major corporations, including Abbott, Johnson & Johnson, Pfizer, and Covidien. Prior to that, DeRisio spent 10 years at headquarters of the Food and Drug Administration (FDA). He is a graduate of Cornell University with a bachelor’s degree in chemical engineering and a master’s degree in food science.